Shelia Travis-Customer Service Professional (20 Years)

Shelia Travis

*** *. ****** **** **. Apt *** Jackson, MS 39213 769-***-**** ***************@*****.***

Profile

Dedicated and personable Customer Service Representative with 20 years of experience delivering exceptional customer support in a fast-paced environment. Skilled in handling high call volumes, resolving issues efficiently, and maintaining customer satisfaction through clear communication and empathy.

Experience

CONDUENT CUSTOMER SERVICE REPRESENTATIVE NOVEMBER 2018 – PRESENT

·Responded promptly and professionally to customer inquiries via phone, email and chat.

·Resolved customer complaints with empathy and efficiently, ensuring that the complaints are being directed to the correct team.

·Maintained detailed and accurate records of customer interactions using several different systems to answer all customer concerns in a timely manner and provide the most up to date information.

·Assisted callers with health insurance coverage questions, company’s policy, and medication inquiries.

THE CLEANERS CASHIER/CLEANING TECHNICIAN JUNE 2004 – NOVEMBER 2018

·Operated and maintained washing machines, dryers, steamers, and ironing equipment.

·Inspect garment for damage or wear and report issues to supervisors or customers.

·Kept laundry clean, organized, and in compliance with health and safety standards.

·Provided courteous customer service when handling pickups, special request.

·Ensure timely and accurate return of laundered items to customers or departments.

Education

ANTONELLI COLLEGE MARCH 1998 FLOWOOD, MS

Skills & Abilities

·Data Entry

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Poised under pressure

·CRM Expertise

·Dependable

Activities and Interests

Theater, Environmental Conservation, and travel

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