Customer-Focused Administrative Specialist with 10+ Years Experience
Resume:
Katlinn Keen
Authorized to work in the US for any employer. Will work morning, day, or night shift.
SKILLS
1.Call Center (6 years)
2.Customer Service (10 years)
3.Microsoft Office (10+ years)
4.Microsoft Outlook (10+ years)
5.Microsoft Excel (10+ years)
6.Computer Skills (10+ years)
7.Communications (10 years)
8. Data Entry (5 years)
9. Sales (5 years)
10. Computer Literacy (10+ years)
11. Technology (3 years)
12. Marketing/Content Marketing (1 year)
13. Social Media and Community Management (1 year)
14. Video and Live Event Production (1 year)
EXPERIENCE
Moore Water Treatment — Evening Outbound Appointment Setter Temporary
December 2025 - January 2026
●Call customers on the company dialer to confirm and verify giveaway entry forms for Lore’s or Home Depot.
●Inform customers about Moore Water Treatment as that is the only form of advertisement used.
●Assist customers by setting water test appointments.
GameStop, Altoona, PA/Springfield, MO — Retail Keyholder Opener/Closer
July 2025 - December 2025
●Stock and face TOH game cases alphabetical order and products.
●File games in drawers behind the counter in alphabetical order.
●Assist customers with trade card grade submissions.
●Check Main Menu and email to see what needs done for the day/week.
●Check Pacman for any orders and fulfill orders.
●Assist customers with trade-ins.
●Do any shipment in the backroom, checking tracking numbers, number of items in shipment, and stock to floor and in back room if product is full.
●Open duties: shut off alarm, count drawers and safe, face TOH, check Pacman, prepare any orders to ship out for postal service, fedex ground, and fedex express.
●Close duties: lock door at close time after assisting any customers left in the store, count drawers and safe, put games away behind the counter, face TOH on floor, lock console room, set alarm, and lock the store.
Wingate by Wyndham, Kittanning, PA — Night Auditor/Front Desk Clerk
April 2025 - June 2025
●Stock and clean key cards, and maintain the front desk.
●File paperwork from housekeeping.
●Run the night audit.
●Do express checkouts by delivering them to the rooms.
●Send the night audit report to owners at 4 am.
●Set up breakfast, stock condiments, and coffee bar after brewing coffee at 4:30 am.
Taco Bell, Kittanning, PA — Mid/Closing Service Champion
January 2025 - April 2025
●Stock, clean, and maintain the drive-thru, lobby, and bathrooms.
●Drop any food for line as needed in the fryer, or hot well.
● Pan up chips and twists as needed.
●Help with the dishes, sweep, and mop floors in the kitchen floors.
●Help managers with breakdown and cleaning coldline.
●Even though I was hired as a Service Champion, my boss was okay with having me learn foodline.
Kings Family Restaraunt, Kittanning, PA — Evening/Closing Server
August 2024 - November 2024
●Serve tables drinks, food, and to go items they request. Garnish plates as needed, prep salads, and sides for guests they request. Make all desert items.
●Restock section at end of shift; to go containers, to go cups, lids, straws, clean both coffee and tea containers.
● Clean section of service; wipe tables, restock sugar, recheck condiments, face desert menus and condiments.Manage server cash during shift, correctly count out tips paid, cash out what is owed to restaurant.
Subway, Kittanning, PA — Sandwich Artist
April 2024 - August 2024
●Keep the store clean.
●Prep any meats or vegetables for the next shift/day.
●Make orders promptly.
●Bake cookies and bread to perfection.
Past3lmyst1k4TTV, Kittanning, PA — Independent Content Creator
April 2023 - PRESENT
●Designed and executed weekly video stream content on Twitch.tv.
●Edited and published weekly video content to YouTube and other social media outlets.
●Built and maintained an engaged social media following.
●Graphic design and promotional marketing to drive live event attendance.
Penmac Clerical Staffing, Springfield, MO — Temporary Agent
August 2022 - January 2023
●This is the temp agency that assisted me with finding jobs, Customer Service and Office Related Jobs. Through them I was able to find work, although temporary.
Onin Staffing, Springfield MO - Temporary Agent
October 2022 - March 2023
●This is the temp agency that assisted me with finding jobs, Customer Service and Office Related Jobs. Through them I was able to find work, although temporary.
Incredible Pizza Co., Springfield MO — Birthday Party Agent
August 2022 - October 2022
●As a Party Planning Specialist, it is my job to assist customers with the planning of a Birthday Party/Party. Assist customers with pricing when the party is less than 10 people. Knowing what rides work or do not work in the six locations of Incredible Pizza. Confirm with customers of their party.
Vacations Made Easy, Springfield MO — Remote Inbound Reservations Specialist/Customer Service
April 2021 - November 2021
●As a Customer Service Agent, it was my responsibility to take customer calls, answer questions, help customers with payments on orders, input notes of special requests, and take overflow sales calls and help customers purchase orders. As a Reservations Specialist, it was my responsibility to keep up to date with the availability of activities, input data for orders, and book reservation orders.
EDUCATION
Full Sail University, Online, Springfield, MO - Bachelor of Arts, Game Art
January 08, 2023 - Present
Although this university is located in FLorida, I will be attending online classes. They offer live lectures and labs, as well as recorded lectures and labs if anyone is not able to attend live. This makes it more flexible if I need to work. Although since they are located in Florida, I can not work on Sundays (all projects are due 11:59 pm EST) or any evening shifts Monday - Friday (all assignments are due 11:59 pm). I am available Monday - Saturday 5:00 am - 5:00 pm.
Parkview High School, Springfield, MO — High School Diploma
August 2009 - May 2013, Springfield, MO
Completed my high school diploma.
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