CNA Leader Seeking Remote Opportunities

Cindy Nelson

St. Louis, MO

314-***-****

********@**********.***

Professional Summary

Highly experienced and compassionate healthcare professional with 30 years of Certified Nursing Assistant (CNA) experience and a strong background in rehabilitation, long-term care, and patient support services. Recently served as Office Manager / Director of Life Enhancements, providing leadership, care coordination, and quality-of-life programming. Holds Phlebotomy License (2022) and Designated Manager Certification (IHS CDS). Known for professionalism, reliability, and patient-centered care.

Core Skills & Competencies

• Certified Nursing Assistant (28 Years Experience)

• Phlebotomy & Specimen Collection

• Patient Care & Activities of Daily Living (ADLs)

• Rehabilitation & Long-Term Care Support

• Life Enrichment & Quality-of-Life Programming

• Staff Supervision & Scheduling

• Office & Healthcare Administration

• Documentation & Compliance

• Resident & Family Communication

• Compassionate, Ethical Patient Advocacy

Professional Experience

Office Manager / Director of Life Enhancements

Healthcare / Senior Living Facility — St. Louis, MO

January 2022 – December 2025

• Directed life enrichment and engagement programs to enhance resident well-being

• Managed daily office operations, scheduling, and administrative tasks

• Coordinated resident care plans alongside nursing and clinical staff

• Supervised staff, ensured proper coverage, and supported team development

• Communicated with residents and families to maintain satisfaction and trust

• Ensured compliance with healthcare regulations and facility policies

• Advocated for resident dignity, emotional health, and quality of life

Certified Nursing Assistant (CNA)

St. Louis Rehabilitation — St. Louis, MO

May 2018 – September 2022

• Delivered hands-on patient care including bathing, dressing, feeding, and mobility assistance

• Supported patients during rehabilitation and recovery processes

• Monitored vital signs and reported changes to nursing staff

• Maintained accurate documentation and followed individualized care plans

• Assisted patients with dignity, compassion, and professionalism

• Colla professionalism

• Collaborated with interdisciplinary healthcare teams

Licenses & Certifications

• Certified Nursing Assistant (CNA)

• Phlebotomy License — 2022

• Designated Manager Certificate

IHS CDS – Consumer Directed Services

Education

Mehlville Senior High School — St. Louis, MO

High School Diploma

GPA: 3.0

Professional Strengths

• 30 years of trusted healthcare experience

• Leadership and administrative expertise

• Strong patient advocacy and communication skills

• Dependable, organized, and detail-oriented

• Calm and effective in fast-paced clinical environments

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