Senior IT System Administrator (11+ Years)

Information Technology Administrator

Solutions driven, detail oriented, solid theoretical and practical knowledge of Information Technology System. Excellent communication, organizational, and interpersonal skills. Proven customer service skills, detail orientated, self-directed, and results driven. Skilled in communicating highly technical information to both technical and non- technical personnel.

TECHNICAL COMPETENCIES

Operating Systems: Windows 11/10 Pro, Microsoft Windows Server, Apple Macintosh OS

Network Infrastructure: Active Directory, Group Policy, DNS, DHCP, LAN/WAN design, MPLS, VoIP, Cisco, OSI Model, TCP/IP, Wireless Security, Fortinet, Ubiquiti

Microsoft Cloud & Applications: MS 365/Azure Administration, MS Intune, MS Teams, SharePoint, Exchange, OneDrive, Endpoint Manager, Power Apps, Autopilot, Defender for Business

Database Systems: MS SQL Server, Microsoft SharePoint Lists, FileMaker Database Management

Virtualization: VMware, MS-Hyper-V

Tools & Methodologies: Ticketing Systems (e.g., RUSCOMP, Remedy), SCCM 2012, IT Asset Inventory Tracking, Disaster Recovery, Security & Compliance Best Practices PROFESSIONAL COMPETENCIES

Senior IT System Administrator with 11 years dedicated to solving core business challenges through technology. Known for the ability to anticipate and resolve non-obvious infrastructure issues, maintaining critical stability and driving efficiency across all enterprise systems.

Excellent Analytical skills servicing a wide range of IT Equipment, IT Application, Network servers providing technical support and technical training to tier 2 and tier 1 support.

Completed and formally implemented several critical IT related policy developments within the organization, ensuring regulatory compliance and standardized procedures.

Possesses expert-level knowledge and practical experience in the full Microsoft ecosystem, including Azure, Active Directory, and MS365 services such as Exchange, Teams, SharePoint, and OneDrive. PROFESSIONAL EXPERIENCE

INFORMATION TECHNOLOGY TECHNICIAN April 2023 – March 2025 Structural Truss Systems / Forma Steel. Fort Macleod, AB Experienced IT Technician with a proven ability to analyze data, design solutions, and implement process improvements within industrial environments. Highly proficient in problem solving, end-user training, and technical resolution. Reporting daily IT operations and providing strategic technical reporting to the IT Manager.

Served as the primary point of contact for Tier 1 and Tier 2 technical support across a group of companies. Provided comprehensive support for a wide range of devices, including workstations, laptops, mobile devices, and servers.

Managed and maintained a secure and stable internal landscape utilizing VMware, MS-Hyper-V, and Windows Server technologies. Ensured continuous operational stability through expert administration of Microsoft network services including Active Directory, DNS, and DHCP.

Administer Hybrid (On-premises) Active Directory and Azure AD services for each business, including user account policies, profiles, and standard GPO-based system configurations. Managed Adobe Cloude and users' management.

Dhaval Vaniya

Miners Blvd W

Lethbridge AB, T1J 5S6

403-***-**** ******.*********@*****.***

Administered and supported multiple Microsoft 365 (M365) Business Premium tenants, providing full management across the ecosystem. Key expertise includes Azure-AD, Exchange, Teams, SharePoint, OneDrive, modern device deployment using Microsoft Configuration Manager, Intune Management, Multifactor Authentication and Autopilot.

Managed and administered the company's internal SharePoint sites, Microsoft 365 Groups, and Distribution Lists across various departments, including developing a SharePoint List for IT equipment tracking.

Maintained, administered, and provided advanced troubleshooting for the company's full network infrastructure, including Local Area Networks (LANs), Wide Area Networks (WANs), and associated computer workstations and peripheral equipment.

Manage the company's Fortinet and Ubiquiti Network switches and Access Point and its peripheral equipment.

Managed the full lifecycle of Windows systems, including installation, configuration, and maintenance. Responsibilities encompassed software application management, patch deployment, system performance monitoring, and capacity planning to ensure optimal resource utilization and stability.

Manage and Maintain Companies, Industrial software and system backups and disaster recovery procedures.

Security and Compliance: Ensure security and compliance best practices.

Configured and administered the company's Microsoft Teams VoIP Telephone system, including complex setup of Call Queues, custom call routing, and call waiting. Responsibilities included managing and assigning Microsoft Teams Phone Licenses to end-users.

Administered and maintained the company's comprehensive Hikvision Security CCTV system, ensuring continuous surveillance and operational reliability. INFORMATION TECHNOLOGY ADMINISTRATOR March 2019 – April 2023 Quest Support Services Inc. Lethbridge AB

IT Administrator with Experience in Training, Problem Solving & Implementing Resolution; Gathering & Analyzing Data Solutions; Designing, Teaching, & Implementing Improved Processes & Solution within the Disability Service Management Organization. Reporting overall daily IT Operations to the IT Manager.

Directed on the overall strategy and structure of the Information Technology Department. Responsible for the administration, design, and maintenance of all IT systems and operations across the organization.

Managed and maintained the full suite of Microsoft 365 (M365) services via the Admin Center, focusing on Azure Active Directory, OneDrive, SharePoint, Teams, and modern device administration through Endpoint Manager.

Led and managed the end-to-end implementation of all new IT projects, ensuring successful execution from initial planning through final deployment.

Developed and delivered comprehensive training programs to end-users on IT best practices and the effective utilization of Microsoft 365 (M365/O365) collaboration tools (e.g., Teams, SharePoint, OneDrive, Outlook).

Leveraged Power Apps and SharePoint to rapidly develop and deploy a critical database housing sensitive client contact and medical information. Successfully integrated the solution within MS Teams to guarantee secure access and streamlined team collaboration.

Configured and prepared new workstations and IP telephones, ensuring strict adherence to organizational policy and settings. Integrated devices and applications, including O365 and mobile apps, into the existing cloud infrastructure using Intune App management.

Troubleshoot computer system issues that may require an end-to-end evaluation of Organization wide systems often spanning multiple hosts and locations across the Organization.

Ensure timely notification and escalation of possible issues, options, and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met.

Developed and deployed an organization-wide IT Asset inventory tracking data solution. Structured the system for ongoing management and maintenance, significantly improving collaboration within the IT department via MS Teams. Implemented ticketing and tracking systems for all technology related equipment. IT SUPPORT ANALYST Jan 2018 – March 2019

Codesign Technologies Inc.

Interact with clients to provide quality service/solutions consistent with objectives and client requirements.

Design, review, and integrate all application requirements, including functionality, security, integration, performance, quality, and operations.

Configured and set up computer workstations for staff Support and service hardware equipment for desktops, laptops, field tablets, and printers.

Developed sound professional working relationships with IT colleagues, client staff and management, building their confidence while acquiring an understanding of their business.

Responsible for planning, installation and configuration of both peer-to-peer and client/server-based networks within a Windows environment.

INFORMATION TECHNOLOGY SERVICES Jan 2015 – Jan 2018 Staples Canada Inc., Calgary, AB

Facilitated in store as well as onsite installation, repair and troubleshooting of computer hardware, printers, networking, and peripherals, as well as windows, software, applications, antivirus, and patches.

Performed computer hardware repair, including Windows-based PCs and Macintosh Apple platforms.

Complete understanding of all policies and procedures related Client’s Password, Data Back up or Data Migration and file System Security

Take complete ownership of the client’s issues from start to finish and provide continuous communication and updates via the system, phone, and visits. Follow RUSCOMP Ticket System procedures effectively.

Conducting training programs designed for Mac, Windows, and Android OS to educate an organization’s computer users about basic and specialized applications. TECHNICAL SUPPORT ANALYST I (IMAC at City of Calgary) Term Nov 2013 – Nov 2014 Acrodex Inc., Calgary, AB

Provided technical support for IT infrastructure, including Desktops, Laptops, Tough books, Tough Pads, Printers and connected peripheral devices including hardware, operating systems, software, remote and network

Responsible for preparation, deployment and upgrading of computer equipment and other hardware

Diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.

Installed, diagnosed, maintained, and upgraded all PC software and equipment to ensure optimal performance.

Created and updated Tickets requests in the Remedy (Ticketing Management System).

Utilized Microsoft Software Center configuration Manager (SCCM 2012) to manage status, install appropriate applications and perform software discoveries.

PROFESSIONAL DEVELOPMENT

Lambton College of Applied Arts and Technology, Sarnia, ON Postgraduate

Information Technology Professional and Web Design Sep 2010 – Aug 2012 Gujarat Technical Education Board, Rajkot, India

Computer Engineering Diploma Oct 2005 – Feb 2009

TRAINING/CERTIFICATES

Cisco Certified Network Associate (CCNA)

CompTIA A+; CompTIA Project + (Pk0-003)

Microsoft Certified Professional; Microsoft Certified Solutions Associate Microsoft Certified IT Professional; Microsoft Certified Technology Specialist

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