Multilingual Receptionist with Customer-Focused Service

DELPHINE MEUNIER CÂLINE

Address: Plaisance, Rose Hill, Mauritius

Phone: +230-****-****

Email: *********************@*****.***

PROFESSIONAL PROFILE

Professional and customer-focused Receptionist with solid experience in front-desk operations, customer service, and administrative support. Fluent in English and French, with excellent communication and organizational skills. Experienced in managing calls, scheduling appointments, and providing a welcoming first impression in busy environments.

PROFESSIONAL EXPERIENCE

Sales Representative

Bridgestone Service Center, Phoenix

February 10, 2025 – Present

Assist customers with product information, tyre services, and quotations.

Handle walk-in and phone inquiries professionally.

Process sales, invoices, and customer records accurately.

Coordinate with technicians to ensure smooth customer service flow

Online Sales Representative

TheBrandHouse LTD September 2024 – November 2024

• Processed online and in-store orders.

• Managed customer inquiries and after-sales support.

• Built and maintained strong client relationships.

Receptionist

Dakri Cartons Ltd

August 2023 – August 2024

Welcomed visitors and ensured a professional front-desk experience.

Managed incoming calls, emails, and internal communications efficiently.

Scheduled appointments, meetings, and follow-ups.

Provided high-quality customer service and administrative support.

Sales Representative

Golden Curl

February 2021 – June 2023

Delivered excellent customer service in person and by phone.

Handled bookings, payments, and customer inquiries accurately.

Maintained client records and supported daily operations.

Built strong client relationships through effective communication.

EDUCATION

HSC – Medco Alex Bhujohary 2018 – 2019

Subjects: Mathematics, English, French, General Paper

SC – DAV College, Port Louis 2011 – 2017

STCW Certification

December 2024

KEY SKILLS

Reception & Front Desk Operations

Customer Service Excellence

Call & Email Handling

Appointment Scheduling

Office Administration

Sales Support

Teamwork & Adaptability

LANGUAGES

Creole

English

French

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