Multitasking Customer Service Professional with Food Experience

Kaitlyn Nickell

Wilsonville, OR *****

************@*****.***

+1-971-***-****

Work Experience

Broista

Dutch Bros Coffee-Tualatin, OR

August 2025 to Present

• Provided friendly, high-energy customer service in a fast-paced drive-thru environment

• Took and customized drink orders accurately while engaging with customers

• Prepared beverages quickly and consistently to company standards

• Operated POS systems and handled cash and card transactions accurately

• Worked collaboratively with a team to maintain efficiency during peak hours

• Maintained cleanliness, organization, and food safety standards

• Represented the Dutch Bros brand with a positive, outgoing attitude

• Adapted quickly to changing pace, customer needs, and shift demands Chipotle Crew Member

Chipotle Mexican Grill-Wilsonville, OR

March 2024 to June 2025

• Assembled and served meals accurately and efficiently while meeting customer preferences.

• Maintained a clean and organized workspace to ensure compliance with health and safety regulations.

• Provided exceptional customer service by addressing questions and resolving concerns promptly.

• Worked collaboratively with team members to achieve operational efficiency during peak hours.

• Operated kitchen equipment and adhered to proper handling and maintenance protocols.

• Assisted in inventory management by stocking, labeling, and monitoring food supplies.

• Upheld company values of hospitality, teamwork, and commitment to high-quality food. Sales Associate

Gap Factory-Woodburn, OR

March 2024 to January 2025

• Provided personalized customer service by assisting shoppers with product selection and styling advice.

• Maintained a visually appealing sales floor by organizing merchandise and creating engaging displays.

• Processed transactions efficiently using the point-of-sale (POS) system, ensuring accuracy and speed.

• Supported inventory management through restocking, pricing, and managing stockroom operations.

• Resolved customer inquiries and concerns professionally to ensure satisfaction and repeat business.

• Achieved sales goals by promoting current promotions and upselling complementary items.

• Collaborated with team members to ensure smooth operations during high-traffic periods.

• Followed company policies and procedures to maintain a safe and welcoming shopping environment. Server

Spring Ridge Assisted Living-Wilsonville, OR

January 2023 to December 2023

• communicating with guests effectively

• providing excellent costumer service

• taking orders and providing alternatives/ special requests

• handling meals and acquiring side/ drink orders

• providing a clean kitchen and dining environment

• taking phone calls from costumers

• seating guests at their tables

• filling in and helping chefs, bussers, and dishwashers Education

Biology (Associate's degree)

Portland Community College-Wilsonville, OR

September 2023 to Present

High school diploma or GED

Skills

• Phone communication

• Time management

• Cash handling

• Coffee experience

• CPR

• Fashion retail

• Consultative selling

• Organizational Skills

• Food safety

• Communication Skills

• Social media management

• Food Handling

• Barista experience

• Patient interaction

• Basic life support

• Microsoft Word

• Computer skills

• Personal vehicle (delivery method)

• Retail sales

• Customer relationship building

• Attention to detail

• Senior care

• Inventory management

• Computer literacy

• Phone etiquette

• Leadership

• Balancing end-of-day transactions

• Customer communication

• Microsoft Outlook

• Food Service

• Sales

• Food Preparation

• Serving Experience

• Hospitality

• Customer service

• Makeup application

• Anatomy knowledge

• First aid

• Writing skills

• Microsoft Office

• Customer inquiry handling

• Front desk

• Retail math

• Microsoft Excel

• Medical terminology

• English

• Achieving sales targets

• Guest services

• Basic math

• POS

• Driving

• Active listening

• Busser

• Restaurant Experience

• Host/Hostess

Languages

• Spanish - Expert

• English - Fluent

• Bilingual

Certifications and Licenses

Driver's License

March 2022 to Present

BLS Certification

April 2025 to April 2027

First Aid Certification

January 2025 to March 2027

OLCC Service Permit

June 2025 to January 2027

CPR Certification

April 2025 to April 2025

AED Certification

Food Handler Certification

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