Customer-Focused Caregiver & Admin Professional

LUZ VALENCIA

************@*****.*** 407-***-**** Orlando, FL 32825

Summary

Having great attitude towards customers at all times and with great communication skills to provide to customers

while listening to their needs to then provide the best solutions to their problems at haned by giving clear and concise

information and prioritize customer's satisfaction, is very important.

Skills

‘* Great communication skills.

‘+ Bilingual English/Spanish.

* Positive attitude,

+ Fast learning.

+ Active listening,

+ Telephone etime,

‘+ Telephone management.

* Complex problem-solving,

+ Scheduler.

Experience

Independent Contractor Orlando, Florida

Caregiver

01/2020 — 05/2025

‘© Great at multitasking.

‘+ Computer skills.

+ Clerical Support.

+ Detail-Oriented.

+ Organized.

‘© Administrative tasks.

‘+ Time management.

‘+ Work fast pace environment

Greeted patients with a positive attitude every day

Helped patients move safely in and out of beds and wheelchairs

Assisted clients with daily living activities such as bathing,

dressing, and grooming

Provided help to feed the patient.

Scheduled and/or canceled medical appointments by phone

when needed,

Accompanied clients to medical appointments, so

recreational oatings.

‘Transported patients to and from medical appointments to

guamote attendance

ial events, or

Reported changes in physical, mental, and emotional conditions

to nursing staff

Recorded completed activities to support medical administration

0 riporrater.

‘Supported patients to continue participating in daily living

activities

Organized medication plans to keep clients current with

prescriptions.

Performed light housekeeping tasks to maintain a clean and safe

envirorment for cients.

Followed state and local guidelines.

La Mano De Dios Cleaning Co. Miami, Florida

Front Desk Receptionist

02/2015 - 12/2019

Education and Training

Pascual AndAgoya, Popayan, Colombia

Bachelor of Arts (B.A.)

Greeted, assist, and directed visitors with a professional

attitude

Delivered reliable customer service to guests upon arrival

Schedulefrescheduled and canceled appointments on an daily

basis fansite

Responded tieeming heipdeck calls to answer operations,

direct callers and voicemail system

Replaced and create lost tickets for guests who lost thent from

both intemal staff members

Maintained customer files current whille resolving complex issues

new feaaily imengy

Verified past payment, and oess tinformation

Collected payments to ensure updated account to reflect an

accurate balance

Notified staff of arrivals and upcoming meeting notices

assimahing withing envolopes, ete.

Trained administrative assistance tasks such as photocopying,

making envelopes, etc.

Managed to staff keys in a key-coded system

Maintained data entry requirements by follow’aing database

system.

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