Customer Service & Support Specialist with 10+ Years Experience

Crystal Ellis

***********@*****.*** 281-***-****

SUMMARY

Dedicated professional with more than 10 years of experience seeking a Customer Service and Support role. Proven track record of enhancing customer satisfaction and resolving issues promptly in various roles, including Administrative Assistant and Client Account Support Analyst. Skilled in customer relations, complaint resolution, and maintaining accurate records, with strong attention to detail and excellent interpersonal skills. WORK EXPERIENCE

Shep Boys Waste Management, LLC Cypress, TX

Administrative Assistant Jan 2023

• Deliver exceptional customer service to both internal and external clients, enhancing client satisfaction and retention.

• Support local government initiatives in waste collection, maintain accurate logs and records using computer systems.

• Manage administrative tasks including payroll processing, report preparation, and file organization to ensure operational efficiency.

Cigna Healthcare Houston, TX

Client Account Support Analyst Jul 2019 - Nov 2022

• Enhanced customer satisfaction by efficiently resolving support issues and addressing client needs.

• Maintained accurate customer interaction records through diligent tracking and documentation within the CRM system.

• Contributed to the development of internal tools that optimized support workflows and increased overall productivity.

GulfQuest,LP/Texas HealthSpring Houston, TX

Disease Managment Spec/Intake Senior Rep/HH/DME Coordinator Oct 2010 - Jul 2019

• Managed approximately 100 calls daily, efficiently reviewing and evaluating clinical documentation prior to authorization and scheduling appointments for our patients.

• Provided administrative and logistical support to case managers, enabling them to efficiently manage a caseload of 50+ clients.

• Collaborated with Healthcare Professionals to develop comprehensive care plans, resulting in a 15% reduction in hospital readmission rates.

EDUCATION

Reagan Senior High

GED

Houston, TX

SKILLS

Microsoft Suite • EHR Software • CRM Software • Insurance Verification • Customer Service • Data Entry Accuracy • Compliance with Regulations • Active Listening • Problem Solving • Adaptability • Time Management

• Communication • Emotional intelligence • Attention to Detail • Medical Terminology • Knowledge of ICD 10 and CPT codes

Contact this candidate