Remote Customer Service & Support Specialist

Susan Ayers

*** * *** * ***** Utah, *****

435-***-**** email: *******************@*****.***

Objective Summary:IDUring the past five years, I have been working for fast past companies in customer service roles. I moved from Member Services to Clinet services within six months. IN that re,I responded to Employer call regarding many issues. My daily tasks were uploading files on multiple platforms, and Client support. Skills and Qualifications

• Master Remote Professional Certified

• 2019 :USU ROI Initiative

• BS: Landscape Architecture

11 years Customer Service

• Slack, Teams, Zoom

• Xerox Staff Trainer Call Center (3years)

• Lexington Law Credit Repair(1year)

• Alorica: Turbo Tax Remote Support(1year

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REMOTE POSITIONS:

2021-2024 Position: HealthEquity Member Service Specialist I Classic with HSA and RA Accounts : Responding to members regarding their Health Equity member accounts portal. Assist Members with Investment Desk Top access issues and asist members with accessing site information. Including Advisor platform for self investing software, populating information.

Kim Walker is my Supervisor ********@************.*** 2020 -2021 Tax Season: Alorica Inc. Irvine California Product Specialist Turbo Tax: fast paced problem solving for customer submitting taxes. 1099 HSA forms, Portal in, Resolve issues regarding creating accounts, setting up log in passwords and basic understanding of the IRS . Multiple software interconnections with search engines and SME support on SLACK. Past Projects:

American Stone Senior Sales: (3 years)Cost estimating and project management for customers and quote preparation; including Tonnage calculations for delivery from quarries in the western US to projects. Large scale quarry operation with stone manufacturing onsite. Natural stone production and product delivery and scheduling, cost estimating on all projects, project management and coordination with contractors and local city agencies as necessary. Xerox Facilitator (2 years)Verizon Client Services Trainer: Security, Basic technical support, member relationships. Education Classes with escalation techniques and technical support.

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