Experienced Customer Service & Fraud Analyst
Resume:
Miesha R Chrisman
Kansas City, KS 66104
******.**********@*****.***
Professional Summary:
Experienced team member professional with strong leadership and relationship building skills. Reliable and hardworking, committed to getting the job done as quickly and efficiently and safely as possible. I’m knowledgeable of IRM’s, I am able to identify errors, incorrect numberings, incorrect batching and suggest the appropriate action by informing my team lead. I can accurately process data in a timely manner, keeping up with production and quality standards.
Skills:
● Strong organizational skills
● Creative problem solver
● Excellent communication skills
● Ability to communicate effectively
● MS Windows proficient
● Ability to handle fast paced environment
● Customer service
● Ability to perform basic math calculations
● Fast learner
● Ability to work on weekends and holidays
● Courteous demeanor
● Able to multitask and work well under pressure
● Energetic work attitude
● Ability to build strong customer relationships
Experience:
Private Duty Nursing Kansas City, KS, June 2024 – Present Customer Service Representative
Provided Customer Service to elderly people.
Private Duty Care going to the elderly’s house to help them with daily routines. Cooking, Cleaning, Errands, Medicine Reminder, Grooming January 2022- April 2024
Advance Call Center Technology (WFH)
Berwyn, PA
Fraud Claim Analyst
Processed and investigated fraud and suspicious activities on Bank of America customer accounts by reviewing transactions, alerts, and account history to identify potential risk. Analyzed transaction patterns and behavioral indicators to determine the legitimacy of account activity and detect fraudulent behavior.
Made informed decisions to approve or deny payments based on fraud risk assessments, internal policies, and regulatory guidelines.
Verified customer identity and account information using multiple systems and tools to ensure accurate authentication and fraud prevention.
Documented investigation findings thoroughly and escalated high-risk or complex cases as required to support compliance and risk mitigation efforts.
September 2021- February 2022
In Home Care
Overland Park, KS
Personal Care Aide
Private Duty Care going to the elderly house to help them with daily routines. Cooking, Cleaning, Errands, Medicine Reminder, Grooming.
February 2019- August 2021
Internal Revenue Service
Kansas City, MO
Data Transcriber
Processing tax forms and payments for tax payers Federal income taxes for examining income returns, perfecting them to ensure compliance with the required format, and finally processing the return. January 2017- November 2019
Convergys
Olathe, KS
Collector
Make outbound calls to cardholders regarding past due credit card bills with Cabella, try to get them setup on a payment plan or make a payment. Receive inbound calls regarding customer service. March 2016- January 2017
USA 800
Raytown, MO
Customer Service Rep
High Volume inbound calls with the TV company Vizio, troubleshooting their TVs, helping customers with a channel setup or scan and rebooting their TV if needed or setting up appointments for technicians to come out.
February 2016- April 2016
Maxi Seal
Grandview, MO
Assembly Line
Receive harness wires for motorcycles for the company Harley Davidson, we had to cut and mold them down to the correct sizing to place caps on to them. May 2015- January 2016
Johnson Controls
Riverside, MO
Inspector
Inspected seats for the companies GM and Ford, checked for any defects missing or loose screws before completing putting the seat together.
June 2014- October 2014
VVF Warehouse
Kansas City, MO
Assembler
Place caps onto deodorants and make sure caps are sealed tight, then stacked them in an orderly fashion inside a box.
April 2014- June 2014
Coleman DIstribution Center
Gardner, KS
Warehouse Associates
Labeling packages and stacking them in an orderly fashion to be loaded onto trucks so they can be shipped to the right location.
November 2013- April 2014
Integrity Solution Services
Overland Park, KS
Collector
Made outbound calls to customers to collect on past due balances on credit cards with different companies. Try to get them setup on payment plans if they’re not able to make payments. May 2012- October 2012
Accent Marketing
Kansas City, MO
Customer Service
Make and receive inbound and outbound calls regarding customers accounts with Sprint. Troubleshoot device problems, process payments, up-scale new products and services. October 2011- February 2012
Jack in the Box
Overland Park, KS
Team Member
Worked stations including cashier drive thru, cook line and bussed tables. I accepted payments, I apportioned and served food, cleaned and maintained beverage areas, took orders in the drive thru. November 2009- October 2011
New Innovative Solutions
Grandview, MO
Customer Service
Provide customer service for an average of 100 calls per day, answering customer questions/inquiries, solving problems, and providing new product information. January 2009- October 2009
L.I.N.C Caring Communities
Grandview, MO
Before/After School Teacher
Taught/tutored students K-3rd grade at an elementary school for a before and after school program. Provided snacks. Helped with any homework or school assignments. Joined in different activities and games with the students.
Reference
1. Jessica Evans
Co-Worker
2.Angela Brown
Co-Worker
3. KeAndra Vann
Supervisor(IRS)
Education:
Grad Year 2009
Grandview High School
Obtained High School Diploma
Contact this candidate