Server, Associate's - Business Admin., 7 Years of Customer Service

ANDRA PATTERSON

***** *********** **. ******, ** 48044

*****.*************@*****.*** · linkedin.com/in/andra-patterson-873775247

www.chroniclesof-ap.com

My career aspirations for life include but are not limited to, founding a revolutionary journalism/publishing company, based on the voices and knowledge of the people rather than censored and biased reports. Giving true representation to the citizens of the world, unifying all against the oppression forced upon us by the cruelties and injustices of the world, by shedding light on the issue and pushing people to strive for change and a better life for us all. I strive to use my characteristics, traits, knowledge, and outgoing persona to advance the welfare of the globe. I dream of adopting hundreds of children in my lifetime and solving the seemingly inevitable issues of the foster care and adoption systems. Knowing that all of these aspirations cannot be achieved in one lifetime, above all I hope to spread this enthusiasm, and not just solve issues, but get the ball rolling for others to do the same! With my dedication and entrepreneurial spirit, I am both the focused and profound candidate needed for your organization.

EXPERIENCE

2/7/25 – PRESENT

SEVER, Buffalo Wild Wings

Toledo, OHio

CLINTON TWSP., MICHIGAN

My responsibilities and daily tasks include but are not limited to, greeting guests at the door, setting them in appropriate server sections based upon rotation, either notifying them their server will be over shortly or introducing myself as their server for the time being. From there I begin my tables experience kindly and enthusiastically, offering featured drinks, but alcoholic and nonalcoholic, upsell appetizers, notifying of any other current promotions, and either ask the customer for the loyalty ID or help sign customers up for rewards when possible. I collect the customers’ orders, attempting to upsell everywhere I can, for example, potentially adding cheese and bacon to those fries. I then send accurately send the order through the POS system, with the respective items going to both the bar and kitchen. With my well-rounded knowledge and experience of serving alcohol, I’m able to likely suggestions suitable for a particular customer, and I am also both understand and comfortable to deny a customer alcohol when I see an issue. Furthermore, I run the food my tables order to them in a timely manner, as well as my coworkers when I’m close by or hear the expediter shout for a runner. I assist in the overall cleanliness and operability of the restaurant by actively sweeping, sanitizing, stocking, pushing dishes through the tank, packing, and sealing to go orders, and assisting my coworkers whenever and wherever I am needed. Lastly, I directly work with cash and debit/credit cards daily, charging the accurate amount aligning with the customers’ orders, as well as adjusting the finalization to the specific tip amount designated.

2/20/2024– 10/6/24

TEAM COORDINATOR, Dunham’s Sports

Adrian, Michigan

My responsibilities include operating the cash register and POS machine linked, accurately adjusting prices correlating with sales and coupons for customers, signing customers up for rewards where applicable, and overall handling cash and card transactions. I am responsible for ensuring all product is ready to go and operational for customers including removing display tags, cutting sale tags, and removing security tags from expensive and name brand clothing. After processing each transaction, I pack up the newly acquired items of my customers and send them on their way with a smile. I’m also responsible for assisting with the unloading process of apparel items that come in on the truck orders each Friday. From here I unload large boxes, placing security tags on items either name brand or above $49.99, and either place the item on a hanger or fold it dependent on where it is to be displayed. I fill up the entirety of a Z rack, the clothing rack we use to push apparel, then find the home for each clothing item on my rack throughout the store based on the item itself and which pad it would be designated to.

EDUCATION

MAY 2022

HIGH SCHOOL DIPLOMA, Adrian High School

I was a part of the girl's Varsity Basketball team all four years of high school, a part of the Varsity Sideline Cheer team for one year, and the Junior Varsity Volleyball team for a separate year. I competed as part of the Equations team for one year, and throughout the years I took various IB and honors classes. I was ahead in math because of starting Algebra 1 in the 7th grade and taking Geometry in the 8th. Furthermore, I played the viola for the schools' orchestra from 5th grade through graduation, as well as the cello from 10th grade through graduation.

December 2024

Business Administration - Associate in Arts, Entrepreneurship - Certificate, Jackson College

In my journey to acquire my awarded 3.667 GPA during my time at Jackson College, I learned many skills that I will treasure for years to come, some of those even being outside of my major(s). I unfortunately did not have the chance to partake in any extracurriculars because I was also employed full-time, living paycheck to paycheck. Though I do regret missing the experiences and opportunities, I can also appreciate the sacrifices I had to make in order to succeed, for I certainly needed a roof over my head, electricity, and an internet connection at the bare minimum. I did, however, throw myself into my studies, finding myself fascinated in the knowledge the textbooks and sources had to offer me, taking detailed notes that I can keep forever and reference whenever I’m having a thought on a particularly subject. Some of my proudest achievements include, making it on the Dean’s List during quite a few semesters, achieving a 4.0 GPA in psychology, and even better, making a connection that not even the professor herself had noticed in all her years of teaching and practicing medicine. It was the little things, like being the proud owner of two books I believe will help me in my own business venture one day, the little things and the actual academics were truly all I ever needed to love being a college student. I always have, and I always will, love learning!

December 2026

Journalism: Print & Online Concentration – Bachelor’s in Arts, Practical Italian – Certificate, Wayne State University

I am currently enrolled at Wayne State, studying journalism and pursuing a certification in practical italian. My exceptional GPA from Jackson College has allowed me the highest honors transfer scholarship available, as well as access to honors housing if I had so chosen. I had a place in the honors college, however, i rejected the slot due to my life circumstances, I often work 14–16-hour shifts to make it by and felt I would not be able to put my best foot forth in the honors college, anything less is unacceptable. Nevertheless, I’ve added a certification in practical Italian to expand my linguistic knowledge, already teaching myself Spanish, I plan to be multilingual very soon. Furthermore, I am taking classes at the Mike Ilitch School of Business to prepare for my future endeavors, chasing a master’s degree in economics! My time at Wayne State is further preparing me for my future journeys and the launch of such a monumental business.

SKILLS

Customer Service & Point of Sale Systems

Compassionate & Synergetic

Risk Taker & Innovative

Motivated & Resilient

Functional Knowledge in the Technological Field

Understanding of Basic Latin American Spanish & Italian

Experience in Nearly Every Industry

Organized & Analytical

Strategic & Precise

Dedicated & Open-Minded

Prudent & Economically Educated

Violist/Cellist

REFERENCES

PERSONAL:

Amber Holland – 517-***-****

oClinician, Psychologist

Tammy Francis – 517-***-****

oSocial Worker

Mary Murray – 517-***-****, **********@*************.***

oBusinesswoman

Laura Mallow – 517-***-****

oClinician, Psychologist, Professor at Adrian College

PROFESSIONAL:

Krista Sauter – 517-***-****

oBob Evans Shift Supervisor

Shasta Bustamante – 517-***-****

oBob Evans Shift Supervisor

Joe Kroa – 517-***-****

oJackson College Student Success Navigator

Kim Hortsman – 586-***-****

oOwner of Sauce Italian Grille & Pub

Ari McCaskill – ***********@*****.***

oProfessor at Jackson College

Ronald Betzig – 517-***-****

**************@*****.***

**************@**-***.***

oBusiness Owner, Entrepreneur, Professor at Jackson College

Michael Thompson – ****************@*****.***

oProfessor at Jackson College, Professor at Wayne University

Kristen Wyman – (419) 806 – 9194

oServer Manager at T.G.I. Friday’s Toledo

Anthony Mata – (567) 249 – 1703

oGeneral Manager at T.G.I. Friday’s Toledo

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