Virtual Administrative Specialist with Compliance Focus

Takima Peterson

Norfolk, VA • 862-***-**** • **************@*****.***

Professional Summary

Highly organized and dependable Virtual Assistant with 5+ years of experience providing remote administrative, customer service, and operations support in fast-paced, compliance-driven environments. Skilled in calendar coordination, data entry, documentation, CRM systems, and client communication. Known for accuracy, professionalism, and the ability to manage multiple priorities independently while supporting teams and leadership remotely.

Core Skills

Virtual & Remote Administrative Support • Calendar Management & Scheduling • Email & Inbox Management • Data Entry & Record Maintenance • CRM & Customer Information Systems • Document Preparation & File Organization • Microsoft Office (Word, Excel, Outlook) • Google Workspace (Docs, Sheets, Calendar) • Task Prioritization & Time Management • Confidential Information Handling • Professional Written & Verbal Communication • Independent & Team-Based Remote Work

Professional Experience

Remote Administrative & Customer Support Specialist Ernst & Young (EY) / 11th Hour – Remote • December 2022 – March 2025 Provided administrative and client support in a high-volume, compliance-focused environment. Managed email communications, documentation, and record updates across multiple systems. Reviewed, verified, and maintained sensitive business and financial information while ensuring accuracy and confidentiality. Coordinated follow-ups and maintained detailed case notes in accordance with established procedures. Customer Service & Operations Support – Remote

AAA Club Alliance of Delaware • January 2021 – December 2023 Supported members through inbound calls, email, and chat while documenting all interactions. Updated customer accounts, processed payments, and resolved service issues. Assisted with scheduling, dispatch coordination, and record management. Trained new team members on systems, documentation standards, and workflow procedures. Contact Tracer / Contact Investigator – Remote

Southern Nevada Health District & New Jersey Health Department • June 2020 – December 2023 Entered and maintained accurate records in government databases. Managed confidential health information with strict attention to detail. Conducted follow-ups and documentation under time-sensitive deadlines while adhering to privacy and compliance requirements.

Certifications

Google Data Analytics Certificate • ADP Payroll Specialist Certificate • Customer Relationship Management (CRM) Certification • Human Resources Analytics Certificate • Johns Hopkins University – Contact Tracing Certification Education

Frank H. Morrell High School (Irvington High School) • High School Diploma • 1999 Remote Work Readiness

Dedicated home office with reliable high-speed internet. Comfortable working independently with minimal supervision and supporting teams across multiple time zones.