Compassionate Healthcare Professional with Diverse Leadership
Resume:
Brooke Dobbins
Phoenix, AZ *****
***************@*****.***
Professional Summary
I am a compassionate healthcare professional with a unique blend of clinical experience, business leadership, and organizational expertise, seeking to bring my skills to a new career. I worked as a Certified Nursing Assistant across multiple settings, including long-term care, post-acute rehabilitation, assisted living, and in-home care. These experiences shaped my ability to perform under pressure, anticipate needs, communicate clearly, and prioritize effectively in situations where urgency and compassion must work hand in hand. I understand the critical importance of timeliness and precision in healthcare, and I bring that same sense of responsibility to every professional role.
I have previous experience as a CNA, nanny, childcare and preschool teacher, pharmacy technician, assistant purchaser and assistant to inventory, surgery scheduling, office management, personal assistant, and financial office experience.
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Travel Agency-Phoenix, AZ
January 2023 to Present
As a CNA I understand and practice medical terminology daily. I provide care for patients by anticipating their needs, collecting vitals, assisting with activities of daily living, and providing care within my scope of practice. As a travel CNA I adapt quickly to working with different patients in different environments. I am trained in EMR, medical terminology, hospice care, insurance verification and specimen collections. My responsibilities vary every shift. I am organized, adaptable, and have experience as a CNA that is diverse due to my prior experience in healthcare.
Surgery scheduler - Administrative Assistant - Account Analyst Advanced Reimbursement Solutions-Phoenix, AZ
September 2018 to July 2019
Duties included: outbound calls, inbound calls, speaking with insurance carriers, insurance verification, scheduling physicians, anesthesiologists, and patients. Managing accounts for healthcare facilities, beta testing, negotiations of insurance claims, training new employees, and customer service. I was assigned multiple accounts for different doctors and facilities and I was the point of contact for discussing concerns, questions, reimbursements, and new ideas. Critical thinking, problem solving, and thinking outside of standard protocol and procedures are a few of my daily tasks. This position required me to constantly test new software and update procedures while managing my daily tasks as testing issues may arise. As the account manager I got to decide how to organize and manage my accounts and meet deadlines. Experience with medical claims, insurance policies and benefits, and file entry. Knowledge of CPT codes, HCFA, UB04, medical terminology, HIPAA, and various medical documentation. Posting payments, insurance verification, patient relations, EMR, surgery scheduling, Matrix and REM management. Pharmacy Technician & Purchaser- Assistant Manager of Inventory Salibas Extended Care Pharmacy-Phoenix, AZ
October 2014 to May 2016
As a pharmacy technician and purchaser I managed all purchases for the pharmacy to ensure that are drugs were stocked as needed. I worked with no supervision on a day-to-day basis and regularly had to prioritize and set my own task list and goals. I managed the ordering of medications as well as the entire inventory in the pharmacy. As an assistant manager I became confident in giving direction and orders, and giving positive criticism. I trained employees and gave them evaluations. I was successful in decreasing the pharmacies monthly spending while keeping a strong inventory. I also worked as a pharmacy technician filling prescriptions. I would complete several prescription scripts to ensure they were completed and delivered in a timely manner. I worked directly with long-term care facilities using medical terminology to answer questions and fulfill orders for equipment such as medication carts. It was here that I gained a passion for the medical field. Infant Teacher
Valley Child Care & Learning Center-Glendale, AZ
October 2013 to October 2014
As an infant teacher at valley childcare I ensured the safety of multiple infants ages six weeks to one year old. I maintained a clean environment that promoted development. I have a great passion for educating and early childhood development.
Office Manager
Eric James Financial Advisory PLLC-Phoenix, AZ
January 2009 to July 2012
I worked as an office manager for Eric James Financial Advisory PLSQL. This financial firm manages bookkeeping, taxes, CPA, investment planning, life insurance, and other financial advisement. Tasks included appointment scheduling for all office staff, outbound and inbound calls, ordering supplies, shipping and receiving, event planning, data entry, collecting payments, scheduling promotional events, and providing quality customer services to all clients. I worked with Quick books, Microsoft Excel, Microsoft PowerPoint, and Word. I was also required to help with sales of other services by providing knowledge of various services and attending promotional events. I also worked as a personal assistant to Eric and did a variety of tasks including but not limited to: running errands, personal calls for appointment scheduling, organizing, and note taking.
Education
Nursing (Some college)
Skills
• Office activity coordination
• Patient observation
• HIPAA
• Meeting agenda preparation
• Laundry
• Microsoft office
• Bathing assistance
• Procurement management
• Food preparation
• Household management
• Inventory Management
• EMR systems
• EMR Systems
• Call Center
• Account Management
• Software Testing
• Written communication
• Working as an executive assistant
• Calendar management
• Patient assessment
• Microsoft Outlook
• Process improvement
• Analytical thinking
• Financial operations
• Property supervision
• Assisting with ADLs
• Accounting systems
• Patient interaction
• Billing
• Financial services
• Progress tracking (project management tasks)
• Hospice Care
• Organizational skills
• CPR
• Microsoft Excel
• Time management
• Administrative experience
• Cash flow management
• Supply Chain
• Medical Records
• Scalability
• Travel planning
• Executive administrative support
• Customer service
• Document management
• Leadership
• Travel scheduling
• Microsoft Word
• Conflict management
• Medical records
• Office equipment management
• Cooking
• Housekeeping management
• Driving
• Customer Care
• Client invoicing
• Memory Care
• Analysis skills
• Hospice experience
• Patient monitoring
• Client email correspondence
• Project coordination
• Scheduling
• Medical terminology
• Dog handling
• Account management
• QuickBooks Online
• Filing
• Medical Scheduling
• finger print clearance card
• Purchasing
• Office record organization
• CPT Coding
• Office Management
• Payment reconciliation
• Trading
• Appointment scheduling
• Computer operation
• Attention to detail
• QuickBooks
• Documentation review
• Household budget management
• Household meal planning
• Insurance Verification
• Google Workspace
Languages
• English
Certifications and Licenses
Nursing Assistant
June 2020 to Present
I have earned my Nursing Assistant certification. I am currently a nursing student at Chamberlain University in my final classes before starting clinical hours. CNA
Pharmacy Technician License
Driver's License
CPR/BLS
January 2020 to January 2022
Finger Print Clearance Card
October 2013 to October 2019
Early Childhood Education
October 2013 to July 2014
Caregiver Certification
CPR Certification
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