Solutions Engineer Enterprise Integrations

Zachary David Alvarez

Gainesville, GA • 470-***-**** • *******.*****.*******@*****.***

SUMMARY

Solutions engineer focused on enterprise onboarding and integrations for SaaS and managed services. Translate business requirements into integration designs (REST/JSON APIs, webhooks, data mapping/validation) and guide customers from kickoff through production launch. Comfortable with identity/auth concepts (service tokens, OAuth 2.0, SSO/SAML) and cross-functional coordination to deliver reliable outcomes. CORE COMPETENCIES

Technical discovery & requirements workshops • Solution design for integrations • REST/JSON APIs • Webhooks

• Data mapping & validation • Auth/identity concepts (OAuth 2.0, SSO/SAML) • Customer enablement & documentation • Stakeholder management • Change management & release coordination EXPERIENCE

Integration Data Specialist (Enterprise Integrations & Production Support) Crisis24 Remote Jul 2024 – Jan 2026

• Led technical intake for enterprise customers: clarified requirements, defined mappings, validated payloads, and guided integrations from test to production.

• Designed and supported integration approaches using REST/JSON APIs and webhooks; documented authentication setup (service tokens, OAuth 2.0 patterns) and operational expectations (retries/error handling).

• Created customer-ready artifacts (Postman collections, sample requests, setup guides) to accelerate onboarding and reduce implementation ambiguity.

• Partnered with engineering and product on technical constraints, change management, and versioning to minimize breaking changes during releases.

• Troubleshot production integration issues using logs and repeatable runbooks; translated findings into clear next steps for customers and internal teams.

• Implemented lightweight validation checks to surface mismatches early and improve data quality at ingestion. Solutions Engineer Mobility Consulting Group, LLC Alpharetta, GA Mar 2022 – Jun 2024

• Served as technical point of contact in pre-sales and discovery calls; translated business needs into deployable mobility architectures (Android tablets/phones, routers, hotspots) and rollout plans.

• Authored statements of work (scope, assumptions, deliverables, acceptance criteria, timelines) and partnered with account teams to align technical approach with commercial terms.

• Designed end-to-end provisioning and staging workflows across MDM platforms; defined enrollment, app/config profiles, compliance baselines, QA checks, and handoff to operations.

• Built Java automation utilities to streamline Android device staging (setup/config verification, batch operations, QA validation/reporting), reducing manual steps and improving consistency at scale.

• Produced technical documentation and runbooks for technicians and clients (SOPs, checklists, troubleshooting guides) to standardize deployments and reduce escalations.

• Trained and coached staging technicians; acted as escalation point for complex deployment issues, coordinating with carriers, OEMs, and internal teams to restore delivery timelines. Team Lead Peak Technologies

Alpharetta, GA May 2019 – Mar 2022

• Led provisioning improvements across multiple device platforms; established SOPs and customer documentation to support consistent deployments.

• Collaborated with sales and support teams to resolve complex device issues and ensure smooth customer outcomes.

• Built ADB-based utilities and scripts to streamline operations and reduce friction for technicians. TECHNICAL SKILLS

Integrations & APIs: REST/JSON, webhooks, Postman, cURL, OpenAPI/Swagger (reading), data mapping/transformations

Identity & Security: OAuth 2.0 patterns, service tokens, API key management, SSO concepts (SAML) Tools: Datadog/logs, Jira, Confluence, Smartsheet; Excel, Power BI, Tableau Scripting: PowerShell (automation); Python/JavaScript (basic) MDM: Knox Manage, Intune, SOTI MobiControl, MaaS360, Workspace ONE, Esper, Ivanti Cloud (exposure): AWS, Azure (Azure AD), GCP

EDUCATION

Bachelor of Science in Computer Science, Georgia State University (2020)

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