Customer Service Expert - Caregiver & Bartender Pro
Resume:
CUSTOMER SERVICE
EXPERT
Bartender/Server
CNA/Care giver
Artist
San Antonio, tx
***********@*****.***
Customer Service Expert of 15+ years. Training to be a CMA with the ability to solve complicated problems. Works well with others, can fit into any atmosphere, and am goal driven. 6+ years of personal caregiving experience with the ability to work well in high-stress situation. Familiar with guest check-ins as well as opening and closing responsibilities. Caring for people and compassion is something I’ve had a gift for all my life.
Southern Career Institute – Medical Assistant in training
Graduation: 06/2022
Certified in Word Processing
Badges in:
Customer Service
Communications
Transformative Body Systems
Electronic Records for Medical Practice
At&t Customer Service – Retail and Customer Service (2007 – 2009)
Taking down guest information
Verify/called in insurance
coverage/claims
Opening/Closing
Responsibilities
Answering phones
Responsible/Trustworthy
Ordered/maintained/counted
inventory
Customer Retention
Texas Roadhouse – Server/Bartender (2009 – 2011)
Effective in high stress
situations
Ordered/maintained/counted
inventory
Collects money and returns
correct change
Equipment demonstration
Training new hires
Works well with others/team
player
Salty Dog Sports Bar and Grill– Server/Bartender/Manager (2013 – 2019)
Managed a team of 15+
Balanced daily receipts
Problem solving
Boosts work morale
Opening and closing
responsibilities
Good communication skills
Equipment demonstration
Customer Service
Made daily reports/deposits
Conducted interviews
Jake’s Texas Tea House – Waitress (2019 – 2020 Covid Layoff)
Customer service
Proactive
Check-Ins
Effective with high volume
guests
Trained new hires
Ascension Providence-
PCT Ortho/Urology (March 2022-Present)
Helping patients mobilize to
the restroom and to labs
Assisting Total Care patients
with meals
Applying urinary assistant
devices for Urology Patients
(pure wicks, condom
catheters)
Assisting nurses with moving
and rotating patients, draining
and cleaning foleys
Assisting patients with daily
Hygiene (baths, cleaning
wounds, applying creams and
powders, changing bedding
and clothing, maintaining
clean enviroment)
Cleaning and changing
incontinent patients
Assisting Ortho patients with
appropriate daily joint PT
Experience In: hooking up
suction, oxygen, bed alarms,
vital machines, bladder scans,
wound care dressing changes,
removing I.V.’s, taking labs,
EKG’s, attaching Tele’s,
hibiclens baths, sanitary
procedures, stocking and
cleaning Storage supply,
Disposing of linens, trash,
sanitary products, and sharps,
Taking care of up to 30
patients alone in a 12-hour
shift
Willingness to Learn and work
in all duties required to assist
my nurses!
Hillcrest Baptist Medical Center-PCT/Nurse Tech : Float Pool (APril 2023- Current)
Helping patients mobilize to the restroom and to labs
Assisting Total Care patients with meals
Applying urinary assistant devices for Urology Patients (pure wicks, condom catheters)
Assisting nurses with moving and rotating patients, draining and cleaning foleys
Assisting patients with daily Hygiene (baths, cleaning wounds, applying creams and powders, changing bedding and clothing, maintaining clean enviroment)
Cleaning and changing incontinent patients
Assisting Ortho patients with appropriate daily joint PT
Experience In: hooking up suction, oxygen, bed alarms, vital machines, bladder scans, wound care dressing changes, removing I.V.’s, taking labs, EKG’s, attaching Tele’s, hibiclens baths, sanitary procedures, stocking and cleaning Storage supply, Disposing of linens, trash, sanitary products, and sharps,
Taking care of up to 30 patients alone in a 12-hour shift
Willingness to Learn and work in all duties required to assist my nurses!
Worked with and familiarized with all patients from Newborns to elderly, amputees to blind or deaf, and patients with mental deficits.
(mentally handicapped or dementia/Alzheimer's)
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