Customer-Focused Event & Service Leader

SHANETTA R. KING

Orlando, Florida *****

@***************@*****.***

407-***-****

.

SKILLS

• Strong leadership skills

• Able to provide quick solutions for difficult situations

• Great adaptation skills/Flexible

• Creative

• Great communication skills

• Teamworker

• Active listening skills

• American Sign Language

EDUCATION

Sunshine High School

Orlando, FL

PROFESSIONAL EXPERIENCE

Orlando, FL

Universal Orlando Theme Parks

2018-2021

Event Guide

• Assist in providing customer care

• Provide customer service and satisfaction

• Manage appliances and equipment

• MDeveloping positive customer relations

• Assist in corporate events held in parks/citywalk

• Assist in school bands parades/parades in park

• Guide private small groups throughout park

Orlando, FL

Funspot Orlando

Food services

2019-2020

• Organize and manage food and beverages

• Provide informational assistance for guest

• Interact with guest and families

• Assuring guest enjoy time spent at park

• Provide customer services and satisfaction

Extracurricular Activities

• Former Clarinet player/Drum Major at Evans High School

• Head praise dancer at Zion Hill MBC

• Sign Language interpreter/Choir member at Zion Hill MBC

• Leading Sign Language interpreter/Choir member at Progressive MNE State Convention

• Former gospel based choir member at Evans High School

• Former member of girls soccer team at Evans High School

• Former member of musical performance studies at Evans High School

• Etc.

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