Quality & Education Programs Coordinator

JENNIFER FORNEY

Elma, NY***** 585-***-**** *******@*****.***

WORK HISTORY

Quality Service Coordinator, 04/25- Current

Curbell, Inc, Orchard Park, NY

• Documentation Control - Develop, maintain, and control all management system and regulatory documentation. Process work instruction changes, training records, and procedures.

• Record Keeping - Conduct evaluations of all management and regulatory systems for proper functioning. Ensure accuracy and

integrity of all stored documents, both hard copy and electronic.

• Compliance - Follow systems that maintain company-wide compliance with all applicable regulations, both voluntary (ISO) and

• compulsory (Federal Regulations). Possess the ability to provide constructive feedback to others who are submitting documents that may not be compliant.

• Facilitation - Coordinate resolution of problems as defined by internal customers.

• Support - Provide support in executing requirements of established systems. (Quality Management System requirements of Curbell)

• Flexible to change priorities as requested due to shifting business demands. Youth Development Coach, 02/24-4/25

Summer STEAM Instructor

Community Education Coordinator

The Foundry-Makerspace-Buffalo, NY

• Work closely with our Education Director to ensure all educational programming can function successfully offsite at area middle schools.

• Instruct students using STEAM lesson plans from The Foundry’s established curriculum

• Communicate any materials and tools needed for ongoing STEAM programming

• Participate in Instructor trainings as needed

• Manage Student Outcomes - Keep Students Engaged in the learning process

• Ensure Safe and Fun Learning: Collaborate with the Director of Education and the Director of Business Development to ensure that all programming functions successfully at The Foundry while maintaining a safe and enjoyable learning environment.

• Youth Mentorship: Serve as a mentor to the youth and young adults, actively listening, demonstrating care, and continuously learning about their needs and aspirations.

• Pre-Program Engagement: Take attendance, set up snacks, greet students before programming starts, and create pre-program youth development opportunities to engage students positively.

• Communication: Effectively communicate any student challenges, needs, or concerns to the Director of Education for prompt intervention and support.

• Professional Development: Participate in professional development training (at least 2 times per year) to enhance your skills in youth development and support services.

• Managing of all makerspace’s, equipment & supervisors

• Managing of all adult education classes

• Working with the fellows to help them attain services they need

• Marketing and Social media

• Managing of Winter Fest

Teacher’s Aide, 3/2023-06/2024

Stanley G. Falk School- Buffalo, NY

• Assisting the classroom teacher by performing instructional and non-instructional duties to support students with an Emotional Disability

• Assisting with general supervision of students in a multitude of settings including, but not limited to classrooms, hallways, lunchroom, etc.

• Assisting in fostering a positive learning environment that is conducive to the student’s intellectual, social, and emotional development; considers the Individualized Education Plan (IEP) for the student and mitigating factors

• Utilizing appropriate techniques of behavior management and crisis interventions and perform physical intervention techniques (Therapeutic Crisis Intervention) when necessary.

• Serving as a role model for students, represent pro-social behaviors and emotional competence in the school setting

• Carrying out any other classroom related activities directed by the teacher, principal, or designee.

• TCI certified

• Work with students to ensure they are getting the proper treatment/intervention with counselors. Quality Assurance Engineer, 12/2014 to 05/2022

Solü Technology – Victor, NY

• Working to convert manual regression test scripts to automated scripts

• Provided software testing consulting services to other software testing groups

• Developed testing processes and procedures for multiple teams

• Handle multiple APR's (change requests) for monthly releases of company application

• Test Lead for multi-cycle project and feature implementation

• Assessed software bugs and compiled findings along with suggested resolutions for development team members.

• Fixed identified issues to increase productivity and boost workflows.

• Collaborated with developers and product owners to stay current on product features and intended functionality.

• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

• Demonstrated new product features and functionality to clients, managers and team members.

• Proposed development and testing improvements to positively impact usability, function and performance.

• Created accurate and successful test scripts to manage automated testing of certain products and features. QA Manager, 05/1999 to 04/2014

The Rochester Group – Rochester, NY

• Manage team of 8 testers and multiple projects

• Monitored the status of full lifecycle testing of Java, C++ and Oracle based applications

• Teamed with IT developers in testing new applications

• Extensively experienced in Business Analysis, Quality Assurance and Business Acceptance Testing

• Developed/maintained Test Plans, Test Cases, Black Box/White Box Testing, Defect Tracking and Reporting for both Manual and Automated Test environments

• Good working knowledge of Databases like Oracle, MS SQL Server with PL/SQL

• Analyzed the Business, Functional Requirements and Streamlined the Testing Activities

• Developed Test Plans, Test Scenarios, and Detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications

• Performed tests for Functionality, Security, GUI, End to End, System, Configuration and Backend

• Analyzed the results, tracked the defects and generated reports

• Performed Regression test to ensure product integrity after modification and enhancements

• Correspond among Project Managers, Developers and Team Members

• Monitored staff organization and suggested improvements to daily functionality.

• Implemented new quality assurance and customer service standards.

• Including Test Plans, Test Scripts, Test Conditions and Conditional Expectations for both mainframe and client/server based software

• Reported the test progress, status and problem reports to the affected management and technology areas

• Responsible for creating Business Requirement Documents

• Review, understand and provide feedback on functional and technical specifications

• Acted as liaison between business end users and outside communication Vendors to ensure that requirements for the Automated Voice Response (AVR) system was understood by all parties and timelines were met.

EDUCATION

Training in QA procedures and Management: Accounting TCI trained and certified

St. John Fisher College

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