Remote Customer Service Professional with Healthcare Experience

Marie Vayola Charles

*************@*****.*** 203-***-**** Jacksonville, FL

Summary

Dedicated professional with 8 years of experience in healthcare and customer-focused roles, seeking a Remote Customer Service position. Skilled in patient registration, vital sign collection, and leading dietary teams to ensure resident satisfaction. Proven ability to manage schedules, food safety, and effectively resolve complaints. Work Experience

Concordis senior living

Med tech Jacksonville Florida October 19 2021 - Present

• Administer prescribed medications to residents and maintain related medical records under the supervision of a licensed nurse, ensuring adherence to Concordis Senior Living's health and safety guidelines. Florida Mentor

Dietary Aide Manager Aug 2017 - Present

• Manage the preparation of meal trays in accordance with prescribed nutrition guidelines, ensuring dietary needs are met consistently.

• Coordinate monthly scheduling and food ordering to maintain kitchen operations and inventory levels.

• Oversee kitchen sanitation and food temperature controls, while addressing resident feedback to maintain high standards of service.

Autumn Village

Housekeeper Feb 2016 - Apr 2016

• Ensured high standards of cleanliness and hygiene by thoroughly mopping, dusting, and making beds.

• Managed laundry responsibilities, including washing, folding, and orderly storage of clothing items. Internal Medicine

Medical Assistant Jun 2013 - May 2015

• Accurately registered patient information in the Electronic Medical Records system, ensuring confidentiality and data integrity.

• Prepared examination rooms and provided essential assistance during medical procedures to support physician efficiency.

Education

Lincoln Technical Institute

Medical Assistant, Medical Assistant Jun 2007

Bassick High School

High School Diploma, General Studies Jun 1993

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