Multifaceted Customer Service and Security Professional

IVY M. HOLDER

Milwaukee, WI *****

Email: ***********@*****.*** Phone: 414-***-****

Professional Summary

Dependable and hardworking professional with experience in customer service, security, food service, and administrative roles. Skilled at maintaining safety, managing tasks in fast-paced environments, and providing excellent service. Known for strong communication skills, attention to detail, and the ability to adapt quickly to different roles.

Work Experience

Security Guard

Potawatomi Hotel & Casino — Milwaukee, WI Oct 2024 – Apr 2025

Patrolled and monitored premises to ensure safety and security.

Responded promptly to incidents, assisting guests and staff.

Maintained detailed security reports and logs.

Front Desk Clerk

Alliance Health Care — Milwaukee, WI Mar 2024 – Aug 2024

Welcomed visitors, signed them in, and assisted with paperwork.

Organized files and maintained accurate records.

Supported daily office operations and scheduling.

Grocery Associate

Festival Foods — Milwaukee, WI Sep 2023 – Nov 2023

Operated cash register and assisted customers.

Stocked shelves and organized merchandise.

Maintained cleanliness and order in work areas.

Food Service Worker

McDonald’s — Milwaukee, WI Mar 2022 – May 2023

Prepared food items following quality and safety standards.

Worked as cashier, window operator, and packer.

Provided fast and friendly service to customers.

Customer Service Associate

Culver’s Restaurant — Shorewood, WI Aug 2021 – Present

Operated POS system and handled cash transactions.

Managed drive-thru operations and drink preparation.

Ensured excellent customer service during peak hours.

Education

High School Diploma

Holy Redeemer — Daniels, WV

Skills

Food Safety & Preparation

Security & Safety Procedures

Customer Service & Communication

Cash Handling & POS Operation

Merchandising & Stocking

Cleaning & Sanitation (5 years)

Store & Shift Management Experience

Heavy Lifting & Load/Unload (4 years)

Organizational Skills

Commercial Cleaning

Pricing & Produce Handling

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