Customer Service Professional with Retail & Healthcare Support

SW

SHARON WILLIAMS

************@*****.*** 706-***-**** Augusta, Georgia 30901

Dedicated customer service professional with extensive experience supporting clients, patients, and customers in fast-paced healthcare, financial, and retail environments. Skilled in resolving concerns, managing high call volumes, handling sensitive account information, and building strong customer relationships. Known for professionalism, clear communication, and the ability to turn problems into positive service experiences.

• Customer Support & Issue Resolution

• High-Volume Call Handling

• Patient & Client Relations

• Account Assistance & Payments

• Complaint Resolution

• Insurance & Billing Support

• Conflict Management

• Active Listening & Communication

• Data Entry & Record Accuracy

• Microsoft Office & Customer Systems

• Customer relationship management

Urban Outfitters, Inc. Augusta, GA

Support Services Administrator

07/2021 - Current

Accurately collected and consolidated data from multiple systems and sources.

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Prepared and published reports to support team performance and operations tracking.

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Communicated with employees, customers, and internal teams with professionalism and excellent customer service.

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Maintained statistical reporting to help ensure service levels and performance goals are met.

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• Assisted with invoice coding and submission processes. Teleperformance USA Augusta, GA

Customer Service Representative

10/2013 - 05/2017

Managed high-volume inbound calls while delivering professional, solution-focused service.

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Resolved customer concerns while balancing company policies, and customer satisfaction.

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Provided support across multiple service areas while maintaining quality performance standards.

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Built positive customer relationships through patience, empathy, and clear communication.

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TaxSlayer Pro Augusta, GA

Customer Service/Tax Preparer

12/2012 - 05/2013

• Assisted customers with tax preparation questions and documentation.

• Explained tax processes clearly to ensure customer understanding.

• Reviewed financial records for accuracy, and resolved service concerns.

• Provided courteous, efficient service during peak tax season. Physician Practice Group Augusta, GA

Patient Account Representative

06/2006 - 06/2010

• Handled inbound patient calls and resolved billing and account concerns. Set up payment plans and worked with patients to manage unpaid balances.

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Professional Summary

Skills

Professional Experience

• Followed up on denied claims to ensure proper processing. Rural Metro Ambulance Augusta, GA

Patient Account Representative

02/2000 - 10/2005

Contacted customers regarding outstanding accounts, and worked toward a resolution.

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• Assisted with credit approvals and account inquiries.

• Investigated account issues, and provided solutions. Lucy Laney High School Augusta, GA

High School Diploma

06/1982

References available upon request.

Education and Training

References

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