Store Operations & Customer Service Manager

Muhammad Danial Arshad

Phone: +92-315-******* Email: *************@*****.*** Location: Rawalpindi, Pakistan

Availability: Immediate Open to UAE relocation

Professional Summary

Operations and customer service professional with 6+ years of experience in banking and branch operations. Strong exposure to cash handling, customer dealing, compliance, and documentation. Currently transitioning toward medical billing / operations roles with long-term goal of working in the UAE. Able to work under pressure in a fast pase environment.

Key Skills

Customer Service & Front Desk Handling

Cash Operations & Reconciliation

Documentation & Compliance

Basic Medical Billing Knowledge (Entry-Level)

MS Word, Excel, PowerPoint

SPSS, SmartPLS (Basic)

Email Handling & Reporting

Work Experience

Senior Counter Service Officer – Bank Alfalah Limited (2024–Present)

- Customer transactions and cash operations

- Daily reconciliation and reporting

- Customer query resolution and service quality maintenance

Branch Services / Operations Officer – Askari Bank Limited (2022–2024)

- Account opening documentation

- Operational compliance

- Customer service and coordination

Cash Officer – Habib Bank Limited (2019–2022)

- Cash handling and vault management

- End-of-day balancing

- Customer-facing operations

Education

MS Project Management – SZABIST, Islamabad (2025)

MBA (Marketing) – NUML School of Business (2019)

BBA (Hons) Marketing – NUML (2017)

Certifications

Certified Human Resource Professional (CHRP) – SZABIST (2024)

aPHR – HRCI (2024)

Languages

English – Fluent Urdu – Native Punjabi – Fluent

Passport

JY1918001

Contact this candidate