Collection Representative with Negotiation Skills

Ja'Mesha Reeves Cain

***** * **** ******* ******, Mo 64128 816-***-**** ************@*****.***

Dedicated, Hard Working, and Reliable

Educations

MCC Longview Community College Lee's Summit, Mo

Associates in Arts –Presently Attending

3.7 GPA, Dean's Honor Roll

Tolbert Preparatory Academy Kansas City, Mo

H.S Diploma, May 28,2011

3.5 GPA, Honor Roll

Experience

January 2017 – Present GS 8/03

Internal Revenue Service- Kansas City, Mo

Direct Manager Rhonda L Dye 816-***-****

Skills Used and Accomplishments

Research a variety of sources, schedule local tax assistance appointments, advise of delinquent returns and balance due issues, secure payment plans, secure missing returns. and analyze and initiate actions on tax issues, take financial information, input liens, advise of the taxpayer's appeal and offer and compromise procedures, verify tax-payer accounts. I can successfully negotiate payment plans, manage accounts, communicate effectively, protect sensitive information, reduce delinquent taxes, problem solve, and initiate excellent customer service.

August 2016- December 2016

Student Worker/Admissions- MCC Longview- Lee's Summit, Mo

Skills Used and Accomplishments

Data Entry, Phone Skills, Customer Service, and Account Searching

April 2016-July 2016

Teller- Loomis- Riverside, Mo

Skills Used and Accomplishments

Data Entry, Money Processing, Account Processing, Currency Counting and Problem Solving

November 2015- March 2016

Call Center Representative- H & R Block- Kansas City, Mo

Skills Used and Accomplishments

Data Entry, Account Searching, Customer Service, Computer, and Problem Solving.

May 2015- April 2016

Cashier- Walmart- Lee's Summit

Skills Used and Accomplishments

Money Management and Currency Counting.

July 2014- July 2015

Cashier/ PCR- Ameristar- Kansas City, Mo

Skills Used and Accomplishments

Cash Handling, Cleaning, Hosting, Phone Skills, Order Placing, and Computer.

August 2013- March 2014

Cashier- Walmart- Kansas City, Mo

Skills Used and Accomplishments

Cash Handling and Customer Service

February 2012- May 2012

Paid Intern Temporary- Full Employment Council- Kansas City, Mo

Skills Used and Accomplishments

Received RRP, OSHA, and Lead Certifications.

Awards and Acknowledgments

RRP Certification

OSHA Certification

Lead Certification

KUDO Calls

CO68 TOA Managers Award 8/29/2021

CO11 Performance Award 11/07/021

CO66 Time-Off Award 11/07/2021

CO11 Performance Award 11/06/2022

CO12 Ind Special Act/Service Award 4/09/2023

CO11 Performance Award 11/05/2023

CO11 Performance Award 11/17/2024

Special Projects

FEMA Volunteer

Presentation in meetings

CITC Instructor Training

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