SKILLS
*+ years of customer service experience in fast-paced environments
Proven problem-solving and conflict resolution skills Strong time management with ability to prioritize tasks efficiently EXPERIENCE
Greet customers and provide friendly, attentive service. Maintain product knowledge to answer questions accurately. Process transactions efficiently.
Handle customer concerns and resolve issues professionally. H&M 06/2025 - 01/2026
SALES ASSOCIATE
Greet and welcome arriving guests.
Answers phone calls and customer inquiries.
Maintains clean and organized tables, chairs, and dining sets. Pixelpoint Hive 2024-2026
HOSTESS
EDUCATION
High school education
Wayland, MA 2021 - 2025
WAYLAND HIGH SCHOOL
Nursing Student
Worcester, MA 2025 - 2029
ASSUMPTION UNIVERSITY
I am a motivated college student with over 6 years of work experience. Skilled in communication, organization, and teamwork, with a proven ability to balance responsibilities while maintaining academic success. A quick learner who is dedicated, dependable, and eager to contribute to a team-oriented environment. Experienced in handling customer inquiries, organizing events, and managing tasks efficiently. SHANE LEE POGORELC
PREFERRED NAME: SHANEL
CONTACT
********.********@*****.***
(781) 354 - 1873
6 Nolan Farm Road, Wayland, MA 01778
Coach youth players in the development of basic skills. Mentored players to enhance physical and emotional growth. Create practice drills, evaluate player strengths, and implement new coaching strategies to enhance athletic performance. Boston United Volleyball Club 12/22 - 11/2024
COACH
Assist customers with transactions.
Executed various transaction types efficiently.
Use efficient thinking skills to solve variety of issues. Donelan’s Fresh Market 12/2022 - 11/2024
SUPERVISOR