Customer Service & Operations Professional
Resume:
Crystal denton
Springfield, MO *****
**********@*****.***
Professional Summary
I have done a lot of customer service work. I have been a manager. Also have done warehouse work. I also do a lot of my own maintenance work around the house .I have worked hard for many years to get my foot in the door with a great company to learn new things and help others with their needs. It would be an honor to work for your company. I appreciate working for a company where I can grow and learn. Work Experience
Banking deposit specialist
TTEC-Springfield, MO
April 2024 to Present
I have answered phones and help the customers with their banking needs. I’m now in the Chat department doing the same work of assisting the customers with their banking needs. Currently we are contracted with USAA bank.
Cashier/Sales Associate
Walmart-Springfield, MO
I can’t remember the years,but I was with the company for 7 years. Branch Coordinator
Apria Healthcare-Springfield, MO
July 2023 to February 2024
Answer phones, intake patient prescriptions for CPAP,oxygen, other durable medical equipment. Assist patients with orders for supplies, and setting appointments with the respiratory therapist in office. Contact doctor offices for more information if needed. Assist patients with setting up oxygen deliveries. Assisting patients with oxygen exchanges and supplies if needed in office. Inputting mail and sending mail. Running insurance authorizations. Making sure patient information is correct with each interaction; contact info, insurance. Take payments on the patients accounts. Didn’t have one
May 2023 to July 2023
I was out of work during this time. I was actively looking for work the whole time. Learning ambassador
Amazon.com-Republic, MO
August 2021 to May 2023
I work in the pack department and I train new hires and cross train associates from other departments how to work in pack. I also assist other associates in my department with problem solving issues with the orders once packed to make for sure they are the correct item and amount . Warehouse Associate
Dfa-Springfield, MO
May 2021 to July 2021
I pack out single and multiple orders. I also work with the packages before they go to the ship dock as far as checking to make the right item is in there. I would also use a forklift to load pallets of the product on the trailers, and unload pallets of glass bottles off the trailers and load them on the machine. Home Health Aide
K and C Stepping Stones-Springfield, MO
2009 to 2016
I was a home health aide with the company for 6 years. I cared for consumers in their homes, took them to doctor appointments, cooked and cleaned for them, gave medicines, filled out state paperwork for every shift.
Swing Manager
Burger King-Springfield, MO
October 1999 to June 2004
As a Swing Manager I made the schedule, made bank deposits, make change orders, make truck orders, hire and fire employees. Counted down cash drawers and the safe at the start and end of every shift. Check in and put away the truck . Get out in the kitchen help make orders, prep food, take orders, serve customers, clean restaurant. Open and close the restaurant. Warehouse Supervisor
Bass Pro Shops-Springfield, MO
It’s been a long time I don’t remember the dates it was about 18 years ago Education
Medical coding (Some college)
Vatterott college-Springfield, MO
May 2001 to August 2001
High school diploma
Parkview High School-Springfield, MO
October 1995 to May 2000
Skills
• Store management
• Computer operation
• Power tools for woodworking
• Heavy lifting
• Time management
• Shift Management
• Client interaction via phone calls
• Hiring
• Training
• Filing
• Sales
• Driving
• Forklift
• Customer support experience within retail industry
• Call center experience
• Working with people with disabilities
• English
• Slack
• Clerical experience
• Team management
• Customer support specialist experience
• Live chat
• Leadership
• Recruiting
• Office experience
• Sanitation
• Order inquiry handling
• Customer communication
• Warehouse experience
• Customer support experience within healthcare industry
• Bank customer service representative experience
• Customer support management
• Customer service manager experience
• Banking - Banking experience (1-2 years)
• Crew management
• Workplace health and safety regulatory compliance
• In-person customer service
• Outdoor work
• Custodial experience
• Planograms
• Retail sales - Retail sales experience (3-5 years)
• Inside sales
• Epic
• Phone communication
• Computer literacy
• Assembly
• Customer issue escalation
• Conflict management
• Hand tools
• Cash handling
• Individual consumer customer service
• Communication skills
• Management
• Phone customer support
• Managing customer accounts
• Teamwork
• Checking account services
• Client services
• First aid
• Retail management
• Inventory management
• Packaging
• Team development
• Assistant manager experience
• Savings account services
• Warehouse Supervisor Experience
• Debit card services
• Supervising experience
• Computer skills
• Order Picking
• Providing product information
• Microsoft Teams
• Processing cash transactions
• Freight Experience
• Upselling
• Power tools
• POS
• Windows
• Medical terminology
• Unloading
• Climbing
• Customer support - Customer support experience (More than 20 years)
• Cashiering
• Front desk
• Phone etiquette
• Phone call management
• Writing skills
• Janitorial experience
• Cleaning
• Medical office experience
• Pallet Jack
• Mechanical knowledge
• Customer service
• Grocery store
• Administrative experience
• Customer inquiry handling
• Supervising Experience
• Organizational skills
• Customer support experience within finance industry
• Shift management
• Load & unload
• Safe work practices
Certifications and Licenses
Class E
May 2024
Driver's License
June 2018 to May 2024
Class E
Chauffeur's Permit
Pallet Jack Certification
Additional Information
I have a little more than 25years of customer service experience and 10years of management. I’m looking for a company that I can grow with.I have also done in home and facility healthcare.
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