Operations and Client Relations Specialist

BEN WILSON

**** *. **** ******, #****, Glenview, IL 60026

***/***-**** *********@*****.***

BUSINESS ADMINISTRATION

A challenging position in the business field that will allow me to utilize my business knowledge, communication skills, and computer abilities.

Experience in a wide range of sales, customer service and business operations, including sales presentations, statement preparation, audits and personal client relations.

Assist in training and motivating staff in virtually all foreclosure functions, as well as cold calling, account tracking and troubleshooting.

Utilize proprietary software, as well as Microsoft Word, Excel and PowerPoint, for professional correspondence, spreadsheets, and expert presentations.

EXPERIENCE

UPS, Naperville, IL

2025-Present

Seasonal Driver Helper

Helped multiple drivers deliver packages in Naperville during the peak season.

Uber/DoorDash, Chicago, IL

2023-Present

Driver

Deliver a wide range of groceries to customers in a professional manner.

Dovenmuehle Mortgage, Inc.,

Lake Zurich, IL

2012-2023

Foreclosure Specialist/Cash Application Specialist

Worked directly with attorneys throughout judgment stage of the entire foreclosure process.

Trained staff members in all foreclosure operations and related business procedures.

Performed accurate 1099 processing, and completed financial breakdowns and payment history requests.

Prepared and audited payoffs and reinstatements.

Prepared cash documents to accurately apply funds

Handled and resolved a wide range of issues with borrower payments

PRIOR EXPERIENCE

Search Engine Optimization: Wrote product and meta descriptions for businesses as an Intern. Trained extensively in SEO: Search Engine Optimization.

Income Tax Preparation: Worked directly with customers and utilized various software to prepare and file tax returns.

Sales and Direct Customer Service: Performed general market research and sales presentations to a wide range of clientele. Arranged appointments, attended sales meetings and completed extensive training in product lines and all sales operations.

EDUCATION

Northern Illinois University, DeKalb, IL

Bachelor of Science Degree: Business Administration

VOLUNTEER ACTIVITIES / PERSONAL INTERESTS

Small Group Leader & Music Director, Emmaus College Church

Contributing Member, Child Initiative International

Lead Guitarist, Ten Pound Test

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