People oriented, professional, and accountable

Jonita Weeks

Customer Service Management

267-***-****

************@*****.***

**** ****** **. ************, ** 19135

Driven professional with experience in customer service management, remote

operations, and nursing/healthcare support. Proven ability to lead teams, improve

customer satisfaction, and manage workflows while delivering compassionate, patient-

centered care. Skilled in communication, leadership, compliance, and multitasking in

fast-paced environments.

WORK EXPERIENCE ‘Customer Service Manager

+ Led and supervised a team of customer service representatives in a remote/on-site

Rite Aide environment

2015-2024 + Monitored performance metrics, call quality, and customer satisfaction scores

+ Trained, coached, and onboarded new employees

+ Handled escalated customer concerns and implemented resolution strategies

+ Developed process improvements that increased efficiency and service quality

+ Created schedules and ensured adequate coverage to meet business needs

Certified Nursing Assistant

+ Delivered compassionate patient care in clinical sett

+ Monitored vital

Andorra Woods

HealthCare Center

2008-2015

assisted with daily living activities, and

documented care

+ Collaborated with healthcare teams to support patient treatment plans

+ Maintained compliance with HIPAA and healthcare safety standards

+ Provided emotional support to patients and families

EDUCATION

YouthBuild Philadelphia sigh School Diploma

Charter High School

2007

PandA Nursing School Certified Nursing Assistant

2008

Post University ‘Some Credits in Achieving my Associates Degree In Early

Present Childhood Education

SKILLS

+ Experienced managing teams in remote and on-site environments

+ Strong leadership, communication, and problem-solving skills

+ Adaptable to healthcare, customer service, and corporate settings

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