Administrative Specialist with Customer Service Focus
Resume:
Cindy Waters
Administrative Professional
Contact
Carthage TX 75633
***********@*****.***
Education
Panola College
Carthage TX
GED
Basic Education
Key Skills
Active listening
Verbal/Nonverbal Communication
Computer Skills
Customer Service
Problem Solving
Time Management
Complaint Resolution
Organizational
Attention to Detail
Information Gathering
Adaptable
2025-01 - Soleo Health
2025-08 Shiftsmart, Dallas, Texas
Outbound calls to patients to complete a survey.
2023-11- Sam's Club Work Order Support
2025-01 Shiftsmart, Dallas, Texas
Interacted with Sam's Club
personnel and Vendors that were working to
complete the work orders.
2023-05 - Quality Assurance
2023-11 Wylens, Shiftsmart, Dallas, Texas
Complete forms after reviewing calls from agents so that they can be sent to the agent to see where they need to improve
2022-06 - Partner Support
2023-05 Circle K Shiftsmart, Dallas, Texas
Answer live messages and incoming calls from
independent Contractors to help clock in for a shift, payment details and provided other information,
deescalated issue tickets through Zendesk, verify
partners was on shift through outbound calls.
2020-09 - Guest Care Representative
2022-06 Topgolf Shiftsmart, Dallas, Texas
Answered inbound calls from guests to schedule,
cancel or reschedule reservations, address any,
concerns, deescalate calls, transfer to appropriate department as needed.
GED: Basic Education
Panola College - Carthage, TX
Contact this candidate