Customer Support Specialist with 15+ Years Experience
Resume:
SHEENA DICKERSON
Denton, TX *****
***************@*****.***
Professional Summary
Efficient and dedicated Behavior Technician with 15+ years of experience in customer service and support roles, specializing in direct therapy implementation and client engagement. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Certified in Adult and Pediatric First Aid/CPR/AED, committed to providing high-quality care in diverse settings, including dental offices and clinics.
Authorized to work in the US for any employer
Work Experience
Mental Health Technician
Mayhill Hospital-Denton, TX
April 2024 to Present
Working with patients whom have been placed in the facility to detox. Also those whom have been placed under a psychiatric hold for evaluation. My duties are to make sure patients aren't a threat to themselves nor anyone in the facility.
Delivery Driver
Spark Driver™-Little Elm, TX
August 2023 to Present
Loading and unloading personal vehicle, ensuring all items are accounted for.
• Once all items were accounted for, items were then delivered. Behavior Technician
Centria Healthcare-Little Elm, TX
October 2024 to December 2024
• Provided direct one-on-one therapy sessions to clients, implementing evidence-based strategies and techniques
Customer Service Representative
Willis Towers Watson-Little Elm, TX
September 2023 to December 2023
Ensured customer had exceptional customer service and satisfaction.
• While assisting with the completion of Medicare applications. Wheelchair Assistant
ABM aviation-Irving, TX
August 2018 to August 2019
Collections/ Customer Service Rep
Neiman Marcus Group, Inc-Irving, TX
October 2013 to August 2019
Processed payments and orders for customers.
• Used various methods including ACH transfers, checks, money orders and credit cards.
•
Technical Support Representative
GameStop-Irving, TX
January 2014 to February 2016
Assisting stores with pinging their pos systems. Made adjustments to their mask net data and, many other network related functions via there software and I.P system. Collections/ Customer Service Rep
Spherion Staffing LLC-Irving, TX
August 2009 to August 2012
Investigated disputed accounts in order to identify root cause of delinquency or incorrect billing amounts.
•
Customer Care Representative
Home Depot-Addison, TX
June 2006 to August 2009
Business to Business services were provided to other Home Depot stores.
• Product information and services were also given to customers as well. Education
High School Diploma
David W. Carter-Dallas, TX
August 1998 to May 2001
Skills
• Conflict Resolution
• Customer Relations
• Customer Service
• Order Verification
• Mileage Tracking
• Quality Assurance
• Data Entry
• Order Processing
• De-Escalation Techniques
• Payment Processing
• Data Collection
Certifications and Licenses
Driver's License
Certified in Adult and Pediatric First Aid/CPR/AED December 2024 to December 2026
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