Customer Care & Solutions Leader

WILLIAMGREER

818-***-**** *************@*****.*** LinkedIn:william-bill-greer/

Successfully leads teams and individual contribution to provide great customer service,reliable technicalsupportandproblemresolutionwithAerospace,I/TandMedicalcustomers,largeandsmall. STRENGTHS

● Dynamicteamleader,effectivedecision-making,efficientlyorganized,skillednegotiatorand consistentannualgrowthofsalesandprofitabilityyear-over-year.

● Productiveworkwithalltypesofcustomers,includingbusiness-to-business,retailandconsulting.

● Professionalproblemsolverwhoworkspositivelywithinprocedures,policiesandlimitationstosolve CustomerproblemsandgrowourrelationshiptobepositiveandonethatCustomerslike. WORKEXPERIENCE

DIXONHARDCHROME

BusinessDevelopmentManager SunValley,CA 4/24to4/25

● ManagedDixon’sSalesandCustomerServicestaff,generating$12Minsalesacross100+ commercial,militaryanddistributionaccountsintheWesternUnitedStatesandCanada.

● ExpandedDixon’scustomerbasetoinclude9newaccountsoutsideoftheWesternU.S.

● ImprovedDixon’simageinthemarketplacebyattendingmoreconferences,upgradingthe building’sappearancewithnewsalesbrochures,facilitysignsandregularpostsonsocialmedia.

● Increasedannualsalesin2024by12.5%andimprovedfactoryperformanceby15%. TATTECHNOLOGIES

SeniorDirector,Sales Charlotte,NC 9/20to1/23

● ResponsibleforTAT’smilitarysales(newproductsandrepairs)andCustomerService.

● Managedmilitarycustomercontractsglobally,includingBoeing,USGovernmentand3rd parties.

● MonitoredallUSGov’tsolicitationboards,respondedwithproposals,negotiatedandfollowedup oncontracts,maintainedpositivecustomerratings,andlednewbusinessdevelopmentefforts.

● Negotiated,marked-up,tracked,signedandadministeredalltypesofcommercialandmilitary contracts,rangingfromsimplePO’s,Multi-YearLTA’s,IDIQ’s,andcontractswithoptions.

● ManagedcustomerinteractionsusingSalesforceCRMsoftwaretotrackquotesandfollow-up. XPOLOGISTICS

Director,SalesOperations HighPoint,NC 4/18to3/20

● ResponsibleforHQoperationsandcontractsupportfor28warehousesand$290Mrevenue.

● Managedallcontractrenewals,options,scopechanges,terminations,licenses,RFQ’sand pricingproposalsforawiderangeofexistingaerospaceOEM’sandTier1/2insupplychain.

● ProgramsincludedB787,UH-60,F-18,F-15,V-22,KC-46,CH-47,C-17andAirForce1.

● ImprovedwarehouseOTDmetricsby5%andreducedobsolete/lostinventoryby8%.

● ReceivedfourBoeingSupplierAwardsandonefromRaytheonforexcellencein2018/2019. MEREXAIRCRAFT(KELLSTROMDEFENSE)

Director,SalesandContracts Camarillo,CA 2/17TO4/18

● Managedallcustomer-facingdepartmentsfora$20M+aerospacecompany.

● CustomersincludetheU.S.Government,Lockheed,Boeing,Northrop,KoreaandChile.

● Successfullynegotiatedandwasawarded$44MofnewUSGovernmentcontracts. IBMCORPORATION

SystemsEngineer Phoenix,AZandOslo,Norway 1984-1994 ResponsibleforsupportingcorporatecustomerssuchasAmEx,Motorola,StateofAZ,Honeywelland WellsFargo.

● ConfiguredandinstalledPC’s,Mid-RangeandMainFramecomputersincorporatelocations.

● PresentedandinstructedcustomersonconnectivityofLAN’s,printersandmodems/routers.

● Supportedoperatingsystems,officeapplications,relationaldatabasesandInternetusage.

● OverseasassignmentlaunchingnewOfficesoftwareinNorway,SwedenandDenmark. TechnicalSalesSupport-PC’s Phoenix,AZ 1982-1984

Responsibleforcorporatecustomersupport,trainingandhardware/softwareinstallations.

● Customerserviceonthesalesfloor,aswellastrainingandLANnetworkinstallationsupport. LOWESHOMEIMPROVEMENT

SalesAssociate,Hardware/Tools Charlotte,NC 2002-2004 Responsibleforcustomersupportandsalesassistanceontheretailsalesfloor.

● Customerserviceonthesalesfloor,aswellasstockingshelvesandconductinginventory. HOMEDEPOT

SalesAssociate,Hardware/Tools LosAngeles,Phoenix 2011-2013 Responsibleforcustomersupportandsalesassistanceontheretailsalesfloor..

● Customerserviceonthesalesfloor,aswellasstockingshelvesandconductinginventory. HARBORFREIGHTTOOLS

SalesAssociate,ToolDepartments Phoenix,AZ 2015-2016 Responsibleforcustomersupportandsalesassistanceontheretailsalesfloor.

● Customerserviceonthesalesfloor,aswellasstockingshelvesandconductinginventory. EDUCATION

MBA-InternationalBusiness AmericanGraduateSchool(“Thunderbird”)

● GlobalMarketing,TechnologyTransfer,EuropeanBusinessandGermanLanguage&Culture. BachelorofScience-MechanicalEngineering ArizonaStateUniversity

● Major:AerospaceandEnergySystems.

● WorkedatHoneywell/Garrettwhileattendingengineeringschool,applyingwhatIwaslearning atASU.

SPECIALTRAINING

● World-classCustomerExperiences-CaseStudies TeleflexHQ

● 6SigmaQualityandToyotaProductionSystem(LeanManufacturing)ToyotaInstitute

● USGovernmentFAR/DFARUpdates(1baselineand4updates)FedPubSeminars

● SuccessfulContractNegotiations KarrasInstitute

● M&AFinancing,CompanyValuationsandDueDiligence DukeUniversity

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