Client Services & Community Liaison Specialist

Jonika Jackson

Chicago, Il *****

773-***-**** *********@*****.***

Career Summary

Customer oriented hard working client services representative skilled in helping others by providing support and being a bridge for resources and an overall community liaison for those in need.

Experience

May 2023-Present

CA Fortune, Chicago IL - Order Processing Specialist

Process orders

Manage client files, keep all information up to date

Handle order discrepancies

Responsible for being a bridge between client and customer

Engaged in training and professional development

Attended quarterly and biweekly company meetings

July 2022-October 2022

South Shore Works, Chicago IL - Community Health Worker

Responsible for establishing trusting relationships with families while providing general support and encouragement.

Provided on-going follow-up basic motivational interviewing and goal setting with clients Engaged in regular staff meetings, training and other meetings as requested.

January 2022- December 2022

Salt and Light Coalition, Chicago IL

Participated in workforce development program

Realized goals and accomplishing them

Accountability and Time Management

Healthier Life Choices

October2018-January2021

Public Partnership, Lebanon PA -Direct Care Worker

Performed personal hygiene care and housekeeping duties

Enabled and encouraged clients to complete tasks independently Assisted clients within the community

December 2009-April2019

Jackson Hewitt Tax Service, Reading,Lebanon PA-Tax Preparer,Office Manager

Interviewed clients about income and expenses

Prepared and submitted client’s tax forms

Acted as a liaison between client and IRS Prepared over 75 tax returns each season

Education

January 2011- June 2013

Pace Institute, Reading Pa- Associate degree Business Management

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