Multilingual Medical Operations & Data Specialist

ROY REX, RPSGT

Remote Customer Operations Specialist Hollywood, US *********@*****.*** 954-

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PROFESSIONAL SUMMARY

Customer-focused professional with over 20 years of experience in patient care and data analysis, specializing in detailed documentation and problem-solving. Proven ability to enhance service quality through precise medical documentation, team collaboration, and adherence to clinical protocols. Passionate about leveraging strong interpersonal skills and technical proficiency with systems such as Epic and Cerner to ensure exceptional customer experiences in a remote setting. I am fluent in reading, writing, comprehension, and speaking in both English and Spanish.

SKILLS

Core Competencies: Patient Care, Customer Satisfaction, Active Listening, Conflict Resolution, Empathy, Problem-Solving

Technical Skills: Epic EHR Systems, Cerner, XLTek Software, Somnostar Z4, Data Entry, Microsoft Office Suite, Google Workspace

Operations & Compliance: Clinical Protocols, Quality Assurance, Healthcare Compliance, HIPAA Compliance, Medical Documentation, Team Collaboration, Time Management

EMPLOYMENT HISTORY

Polysomnographic Technologist, Pediatrics, Joe DiMaggio Children's Hospital 2011–2025

Patient Support: Provided compassionate orientation and guidance to pediatric patients and families, fostering a welcoming environment and easing anxiety during medical procedures.

Issue Resolution: Monitored and documented patient behavior during studies, producing actionable insights that informed treatment plans and enhanced patient outcomes. Process Improvement: Assisted in establishing AASM Accreditation Status in 2015, 2020, and 2025, contributing to improved clinical protocols. Documentation & Billing: Accurately documented all patient behavior and treatments performed, utilizing the internal EPIC system for billing patient procedures. Technical Troubleshooting: Interpreted complex EEG information obtained via XLTek software, enhancing diagnostic precision and the quality of patient care. Polysomnographic Technologist, Pediatrics, Jackson Health Systems, Miami, FL 2005–2010

Customer Care: Provided compassionate care to pediatric patients, ensuring comfort and understanding during sleep study procedures.

Data Management: Interpreted EEG data using Somnostar Z4 Ver 10, leading to enhanced diagnostic accuracy and timely treatment interventions. Compliance: Maintained precise documentation of patient behaviors and treatment outcomes, contributing to improved care protocols and compliance. System Proficiency: Billed patient procedures through the internal "CERNER" system. EDUCATION

RPSGT Certification, Board of Registered Polysomnographic Technologists Foundation of Sleep Technology, Atlanta School of Sleep Medicine ADDITIONAL INFORMATION

Research Experience: Contributed to multiple clinical trials for pharmaceutical companies, including Neurogen, Hitsumitzu, Sanofi, and Takeda.

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