Customer-Focused Member Service Specialist
Resume:
Veronica Aguero
Wills Point, TX *****
*************@*****.***
Professional Summary
Dedicated and empathetic Member Service Representative with years of experience providing excellent customer support and assisting members in resolving inquiries and issues. Strong communication skills with a passion for building and maintaining positive relationships with clients. Looking to leverage expertise in customer service to contribute to success. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Correct Solutions Group-Wills Point, TX
October 2022 to September 2023
Handle customer inquires courteously and professionally. Actively listen to customers and handle concerns quickly. Answer steady flow of customer calls with minimal wait times. Work as a team-player, update account information to maintain accurate customer records. Respond to customer request for products, services and company information.
Member Service Representative
The Local FCU-Dallas, TX
October 2012 to March 2022
Member Service Representative providing exceptional customer support and handling cash transactions in fast-paced environments. Strong communication and problem-solving skills with a focus on ensuring client satisfaction and maintaining accurate financial records. Seeking to contribute to the success of a financial institution through excellent service and cash management expertise. Handled inbound and outbound calls, addressing a variety of customer inquiries regarding products and services. Managed cash register operations, processed customer payments, and ensured accuracy in cash balancing at the end of each day. Educated customers on product features, benefits, and best practices. Maintained accurate records of customer interactions and transactions, ensuring compliance with company policies. Provide in-person and phone support to bank members, addressing inquiries related to accounts, loans, credit cards, and financial services. Accurately handle cash deposits, withdrawals, and transfers, ensuring strict adherence to bank policies and security protocols. Resolve member complaints and concerns in a timely and professional manner, ensuring customer satisfaction and retention. Conduct account maintenance, including address changes, balance inquiries. Balance cash drawer daily, ensuring accurate reconciliation and adherence to bank procedures. Assist in fraud prevention by monitoring accounts for suspicious activity and notifying customers of any discrepancies. Patient Scheduler
Insight Diagnostics Center-Dallas, TX
January 2009 to January 2011
Confirmed patient appointments day before schedule, answered telephone calls offer office information, answer questions and direct calls to staff. Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment. Followed up with patients to reschedule missed appointments. Confirmed appointments 1 day prior and provide proper preparation if needed, to minimize missed appointments and maximize clinic utilization. Explained procedures to patients to reduce anxieties and increase patient cooperation.
Vault Teller
Resource One Credit Union-Dallas, TX
January 2006 to January 2009
Balanced staff and vault at end of day and secured monies in accordance with established procedures. Performed vault, alarm, and door duties to facilitate opening and closing of operations. Adhered to dual control process and audited cash drawers to reduce losses due to accounting errors and employee theft. Answered customer questions and explained policies and procedures to solve problems and assit with complex transactions. Processed various account transactions, reconciled and deposited daily funds, provided account status data and handled busy phones. Team Leader Teller
First National Bank-Arlington, TX
January 2004 to January 2006
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards. Supervised team members to confirm compliance with set procedures and quaility requirements. Worked with team to identify areas of improvement and devised solutions based on findings. Built strong relationships with customers through positive attitude and attentive response. Member Service Representative
The Local federal credit union
Education
High school diploma
W H Adamson High School-Dallas, TX
January 1997 to May 1999
Hig
Skills
• Communication skills
• Microsoft Office
• Customer service
• Data entry
• Phone etiquette
• Microsoft Excel
• Bilingual English and Spanish (10+ years)
Languages
• English - Fluent
• Spanish - Fluent
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