Dynamic Customer Service Leader with Proven Problem-Solving
Resume:
SUMMARY
SKILLS
EXPERIENCE
JANVIER
SCHLAM
*************@*****.***
North Miami, FL 33161
Dynamic professional with extensive experience at Fontainebleau Miami, excelling in customer service and management. Proven ability to lead promotional teams and utilize Adobe systems for effective marketing strategies. Recognized for exceptional problem- solving skills and commitment to enhancing guest experiences, consistently exceeding expectations in fast-paced environments.
• Adobe systems
• Microsoft systems
• Management
• Promotion teams
PA 06/2024 to Current
Arkadia Bar and Grill at Fontainebleau - Miami Beach, Florida
• Conducted testing of software and systems to ensure quality and reliability. Maintained updated knowledge through continuing education and advanced training.
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Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
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• Recognized by management for providing exceptional customer service.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Operated equipment and machinery according to safety guidelines. Approached customers and engaged in conversation through use of effective interpersonal and people skills.
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POOL AMBASSADOR 10/2023 to Current
Fontainebleau Miami - Miami Beach, Florida
• Assisted hotel guest with seating and food and drink services on the pool deck. Conduct and produce cell of cabanas and beds on the pool. Deck for commission base earnings.
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Conducted daily maintenance of the pool such as cleaning, organizing, skimming along with presetting cabanas, and rental beds.
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• Provided all around service to guests with questions and daily accommodations. Responded promptly to inquiries from patrons regarding activities or services offered at the facility.
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Assisted in setting up chairs, umbrellas, tables, and other items needed for events or gatherings.
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Provided guidance to children in a safe manner while they are playing in the pools or hot tubs.
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• Reported any damages or repairs needed immediately to management staff. Adhered to all safety protocols regarding hazardous materials used in maintaining pools and spas.
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• Set up pool umbrellas, loungers and other pieces of furniture. LEAD SYSTEM OPERATOR 01/2017 to Current
Urbn Social Network
Operating all systems in photography/visual arts, marketing, music production/engineering
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• Manage promotional staff, organize weekly deliverables, orchestrate payroll
• Provide all essential information from company to clients
• Process all client paperwork and documentation with the state EDUCATION AND
TRAINING
REFERENCES
• Document and track inventory for all operations
• Host and accommodate guests providing exceptional service with great service Provided support through strategic initiatives in technology, music, entertainment, amd graphics design
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CUSTOMER SERVICE/MARKETING/FLOOR SUPERVISOR 01/2019 to 03/2023 King of Diamonds
Handled many inbound and outbound calls, chat, and emails to and from customers, listening to customers needs or issues and providing helpful solutions to their problems
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Providing support through strategic initiatives in technology, music, entertainment, graphics design
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Examine, record, and restock inventory on all items brought into the building including liquor, and other material for the establishment
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• Facilitate marketing designs and processes
• Facilitated and monitored staff meetings along with daily tasks
• Host and accommodate guests providing exceptional service with great service
• Manage marketing promotional staff, organize weekly schedule, orchestrate payroll CUSTOMER SERVICE CARE MANAGER 01/2020 to 01/2022 Percepta - North Miami Beach, Florida
Handled many inbound and outbound calls, chat, and emails to and from customers, listening to customers needs or issues and providing helpful solutions to their problems
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• Give information on the products or services, process orders, forms, and applications
• Complete call logs and reports
• Make relevant notes from customer interactions
• Research needed information using available resources Broward College
Associates
Psychology
Available Upon Request
Contact this candidate