Healthcare Program Manager

Donna J Harger

**** ******** *****

West Chester, Ohio 45069

513-***-****/***********@*****.***

PROFESSIONAL SUMMARY

Extensive managerial & supervisory experience. Highly developed verbal and written skills. Strong critical thinking/ analytical skills for resolving issues creatively and diplomatically, outcome and results driven team player

KEY STRENGTHS

MS Office skills work, excel, PowerPoint, Outlook Decision making authority Electronic medical records Relationship/team building Time Management Licensed Social Worker

Flexible & Adaptable Human Resource experience

PROFESSIONAL EXPERIENCE

VIAQUEST INC

Clinical Manager

Provided clinical oversight to residential team members for mental health services to ensure quality documentation is completed and develop client's care plans for services; on boarding and training; collaboration with stakeholders, guardians and others community agencies Independent licensed insurance Broker

Educating seniors on Medicare rules and regulations, as well as health & wellness. Providing guidance on carrier policies specifications. Most importantly ongoing exemplary customer service CLINICAL MANAGER

HUMANA

Assumed managerial duties of 17-18 telephonic Care Managers. Primary duties of the position were providing critical thinking to ensure quality clinical guidance, Responsibility also included performing quality assurance audits, analyzing numerous complex reports and completing performance reviews, coaching to success.

PROGRAM SUPERVISOR

LIFESPAN

Responsibilities included but not limited to providing clinical oversight of 12 field social workers whose primary role was conducting home assessments with elderly adults, and determining eligibility for community based services

Clinical Manager

COUNCIL ON AGING OF SOUTHWESTERN OHIO

Provided administrative & clinical supervision for Care Management team in Butler County, served in partnership with the Executive leadership in program development, training and strategic planning for PASSPORT program

EDUCATION/ CERTIFICATIONS

Bachelors in Psychology

Notary Public

Certification in Dispute Resolution

Job Analysis Certification

Licensed Social Worker (2003-2017)

Society of Human Resources Management PHR certified (2010- 2012) Ohio Licensed Realtor

Ohio Licensed Insurance Agent

References available upon request

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