Remote Call Center / Courier Support Specialist
Resume:
J
Jamal Jamerson
************@*****.***
Milwaukee, WI 53216
Summary
Entry-level Courier with well-established knowledge of local routes. Calm and focused even under pressure. Offers well-developed skill set and proactive demeanor.
Skills
●Delivery and pickup
●Delivering time-sensitive specimens
●Processing samples
●Delivery payment collection
Experience
Courier
Sussex, WI
Amazon/ Nov 2019 to Current
●Oversaw receipt, storage, identification and delivery of [Type] products.
●Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
●Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
●Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
●Greeted customers with cordial attitude to promote establishment of lasting relationships.
●Provided excellent customer service to each account by using [Skill] and [Skill].
●Alerted customers regarding weather-related delays to pickup or delivery.
●Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
●Checked and secured package loads before heading out on over [Number] daily deliveries.
●Contacted supervisor immediately to report issues, resulting in [Number]% increase in quicker problem resolution and [Number]% boost in customer satisfaction.
●Used strong time management skills to coordinate parcels for prompt delivery.
●Answered [number] calls per [timeframe] to assist with customer questions and concerns.
●Kept team on track by assigning and supervising their activities and giving constructive feedback.
●Provided excellent service and attention to customers when face-to-face or through phone conversations.
●Motivated and encouraged team members to communicate more openly and constructively with each other.
●Improved operations by working with team members and customers to find workable solutions.
●Demonstrated self-reliance by meeting and exceeding workflow needs.
●Communicated with all partners, including dispatchers, upper management and colleagues.
●Immediately processed all customer payments by accepting cash, credit and debit cards and business checks.
Independent Contractor
Milwaukee, WI
Napa/ Apr 2016 to Nov 2019
●Delivered high level of customer service and support by answering questions and returning phone calls quickly.
●Reviewed customer requests, resolved questions and defined specifications before completing orders.
●Identified and eliminated hazards with [Tool] to prevent many safety problems.
Education and Training
GED
Next Door Foundation May 1996
Milwaukee, WI
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