Operations Leader - Process Improvement

Alexandria, VA ***** Cell: 732-***-**** ********.**@*****.***

Operations Manager/Team Leader

People and process-oriented manager, critical thinker with a proven track record of success in process improvement, establishment of new business practices, and relationship building.

Training Operations Manager, Operations Manager (Flex OM) 07/23-Present

Target Corporation Supply Chain - Upper Marlboro, MD

●Engage team members and leaders in multiple departments and drive adherence to policy to build a positive culture of success

●Communicate with business partners across the corporate structure and external vendors

●Built out documentation tools and rate modeling for new business node

●Execute planning and staffing for 200+ TMs across 5-6 departments daily

Area Supervisor, Outbound 03/22-07/23

The Home Depot Supply Chain- Sparrows Point, MD

●Communicate and implement plans across departments to meet business goals

●Spearhead process improvement/process implementation in multiple departments

●Challenge established thinking on measuring success and operational excellence

Assistant Warehouse Manager 09/2021- 03/2022

Whitebox Technologies- Curtis Bay, MD

●Plan and manage staffing/workflow for Outbound operations

●Engage teams and peers on Standard Work/SOP adherence to drive operational success and build relationships

●Provide safety, productivity, and quality feedback to associates daily

●Work with leadership group on effective team building and establishment of congruency in execution

Operations Supervisor 11/2020- 09/2021

Breakthru Beverage- Middle River, MD

●Plan and manage staffing daily for variable volumes and manpower

●Provide excellent customer service by executing daily goals based on quality-driven KPIs

Operations Manager 08/2019- 04/2020

DHL e-Commerce- Elkridge, MD

●Manage and shift-plan for sortation and distribution of 20-30k units to USPS

●Manage staffing, supplies, and workload to ensure PNL/cost goals

●Part of a team to turn profit in the facilities 15-year history

Shift Manager, Dispatch & RTS (Return to Station) 03/2017-07/2019

Amazon Logistics, Hanover, MD/Amazon Logistics, St. Petersburg, FL

●Administrate and organize returns of up to 750+ delivery routes between sub-contracted services and independent contractors

●Extrapolate and bridge multiple KPIs to drive operational success

●Executed routing re-grid and expansion of service area in March 2018, which dropped average CPP by 15-27 cents per package

●Brainstorm and implement novel systems to ensure operational success and drive positive associate experience

Education

Associates Degree Exercise Science (Education) The College of New Jersey- Ewing, NJ 01/2012-05/2014.

Associates Degree, Business (Marketing) 05/2009; Ocean County Community College- Toms River, NJ

Associates Degree, Exercise Science, 05/2011 Ocean County Community College- Toms River, NJ

Skills

●Proficient in SAP, Shiraz, and Manhattan warehouse management systems

●Proficient using Microsoft Office, Excel, Word, Outlook programs

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