Account Manager and Admin Specialist with Quick Learning

Kizzy Hyter

Home: 980-***-****

Email: **********@*****.***

CHARACTERISTICS SKILLS:

Work well without supervision

Excellent prioritization skills

Excellent customer support services

Skilled at learning new concepts quickly

Microsoft Office suite

Excel/Word/Access/PowerPoint

Principles of Accounting

Legal Keyboarding

Medical Billing and Coding

Medical Transcription

Keyboarding 50+ wpm

Internet Research

EXPERIENCE:

Forbo Siegling, Huntersville, NC 1/22-Present

Account Management

Accounts Payable

Quote Analysis

Claim Coordinator

Courtney Trucking, Charlotte, NC, 11/21-01/22

Processed Payroll

Dispatched

Sent out BOL, and Invoices

Walmart Corporate, Charlotte, NC 4/19-10/21

•Account Management

•Maintained Customer’s Accounts

•Assisted Store Manager’s with New Applicants Accounts

•Assisted New Applicants with their Application processes

Insight Global Charlotte, NC 05/18-03/19

•Provided Medical Information

•Answered email inquiries

•Answered phone inquiries

•Confirmed the completion of Wellness programs

•Looked up medical codes and procedures

Xerox Charlotte, NC 10/15-06/17

•Assisted customers with their Sprint accounts

•Answered phone inquiries

•Resolved billing questions and concerns

•Placed orders for customers

Mindlance Charlotte, NC 07/15-10/15

•Made Outbound calls to customers to confirm appointments

•Answered inbound calls and handled customer questions

•Data research in system to verify accurate information

•Maintained customer accounts

•Resolved billing questions and complaints

•Receiver troubleshooting via phone with customer

Mood Media Fort Mill, SC 12/14 – 2/15

•Outbound calls to customers confirm appointments with technicians

•Answered inbound calls and handled customer questions

•Data research in system to verify accurate information

•Maintained customer accounts

•Resolved billing questions and complaints

•Receiver troubleshooting via phone with customer

Shutterfly Fort Mill, SC 10/11-04/14

•Serviced customer’s accounts, established new accounts, answered multi-line telephone system

•focused on sale efforts, submitted orders by referring to the sales price of the product

•resolved customer complaints by investing the problem; developed solutions

•Applied payments to the accounts

•Serviced customers by providing product and service information

•Maintained customer’s accounts by updating the information

•Recommended potential products by collecting customers information

Convergys Charlotte, NC 7/10-12/10

Technical Support Representative

•Serviced customer’s accounts, established new accounts, answered multi-line telephone system

•Focused on sale efforts, submitted orders by referring to the sales price of the product

•Resolved customer complaints by investing the problem; developed solutions

•Applied payments to the accounts

Belk Corporate Charlotte, NC 06/06-07/10

Customer Service Representative

•Serviced customers by providing product and service information

•Answered incoming calls answering product and service questions

•Maintained customer’s accounts by updating the information

•Recommended potential products by collecting customers information

•Resolved product or service problems by clarifying customers complaints

Richmond Digital Staten Island, NY 03/05-11/05

Technician Tracker/Customer Service Representative

•Monitored and maintained technicians ETA

•Opened new accounts for customers

•Obtained new customers by answering product and service questions

•Resolved customers complaints

EDUCATION:

Bachelor’s degree: Business Administration

2/13 - University of Phoenix Charlotte, NC

1/03 - Drake Business School Staten Island, NY

03/02 - G.E.D High School Staten Island, NY

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