Customer-Focused Tour Operations Associate

Emily Bouchard

● Tel: 506-***-**** • Email: *********@*****.*** •Halifax, Nova Scotia

Objective

Seeking full time employment in a challenging workplace with opportunity for growth and education.

Experience

See Sight Tours, Halifax - Manager

MARCH 2025 - AUGUST 2025

● Conducted tours of Nova Scotia specifically Halifax area historical sites, Citadel Hill, Fairview Lawn Cemetery, Pier 21, and also Peggy’s Cove,

● Managed daily tour operations, including scheduling, route planning, and staff assignments to ensure efficient and smooth tours.

● Oversaw maintenance and organization of company vans and trucks, coordinating regular oil changes, tire inspections, and repairs at service shops.

● Handled all billing and financial processes, including invoicing, payment tracking, and expense management.

● Contacted guests to confirm bookings, provide trip details, and address special requests, ensuring excellent customer service.

● Responded promptly to customer inquiries and resolved issues professionally, maintaining high satisfaction levels.

● Coordinated logistics and team communication, supporting day-to-day problem-solving and operational efficiency.

● Assisted with staff training, onboarding, and performance monitoring to maintain a skilled and reliable team.

Landscaper and Gardener - Peter McKee Community Center (Summer Student) May 2024 – August 2024

● Planted vegetables and fruits at the beginning of season for lower income community use.

● Managed daily plant irrigation, weeding, harvesting.

● Volunteered inside the center assisting clients with groceries etc.

● Assisted with marketing on Instagram and Facebook to advertise the services of the garden and the center.

Sales Associate – Hop! Skip! Jump! (Part Time)

December 2022 – August 2023

● Engage Customers with friendly greetings and provide assistance at the front desk. Emily Bouchard

● Tel: 506-***-**** • Email: *********@*****.*** •Halifax, Nova Scotia

● Process credit and debit transactions to ensure smooth check-in experiences.

● Developed cleaning schedules for staff.

● Safeguarded the well-being of the children in the play area with vigilant oversight.

● Assisted in the café, handling food preparation and processing transactions. Camp Centennial – Camp Counsellor (Summer)

June 2022 – August 2022

• Supervised campers aged six to ten, ensuring safety and engagement.

• Executed daily activities such as games, nature walks, swimming, crafts, and planning skits to perform at weekly campfire evenings for family and friends.

• Collaborated in organizing camp-wide events for enhanced camper interaction.

• Welcomed campers each morning to foster a positive start to the day.

• Coordinated evening sign-out with parents, ensuring all campers were safely collected. Sales Associate – The Boardwalk (Butterfly World and Ice Cream Parlor) (Summer) June 2021 – September 2021

● Initiated customer engagement with warm greetings and assistance.

● Processed payment transactions ensuring accuracy at checkout.

● Maintained clean workspace and managed inventory efficiently. Sales Associates – Sport Chek (Part time)

September 2020 – May 2021

● Engaged with customers through personalized greetings and expert consultation to enhance their shopping experience.

● Leveraged product knowledge to assist customers with shoe and clothing purchases, ensuring optimal satisfaction.

● Efficiently processed online orders and prepared them for customer collection ensuring a seamless experience.

Education

● Saint Mary’s University – Bachelor of Arts – Current GPA 3.3

● Bernice MacNaughton High School Graduated 2023 with Distinction Certificates

● Emergency First Aid CPR-C & AED (CSA Basic) May 2022

● Safe Canoeing Practices – 2018, 2019, 2020

● Red Cross Babysitting Course – 2017

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