Customer Service & Logistics Professional

COLE M NERO

*** ***** ******, **** ***** NC ***** 336-***-**** ****.******@*******.***

Skills Summary

I have worked in customer service four years with The UPS Store; I have managed one of these retail shipping/small business resource centers for two years. I am studied in English, history, and fine arts,

Education

Degree / Date of Graduation

Graduated from Hibriten High School, class of 2013 I studied English and Anthropology at the University of North Carolina at Greensboro, earned an associates degree in liberal arts in 2016

Experience

The Ups Store

Manager- I started employment in July of 2017 until December of 2021. I had to keep the store stocked in all supplies needed for packaging and shipping, as well as maintaining a clean and professional atmosphere for customers. I work directly with customers processing claims, reviewing print orders, and meeting the needs of the customers. Fedex Office

I worked at FedEx Office since December 7 of 2021 until June of 2025. Many of the different skills I learned from my time at The UPS Store have been given practice. Among the many new experiences and skills include large scale print production, maintaining good time management, and the importance of consistent procedures. Other Information

I have been a notary public since 2018. My commission is current, set to expire February of 2028.

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