Customer Service & Benefits Administration Leader

Monique Fletcher

Minneapolis, MN *****

************@*****.*** 612-***-****

Professional Summary

Personable and detail-oriented customer service professional with 5+ years of experience in retail leadership and employee benefits administration. I am skilled in resolving inquiries, managing benefits programs, and fostering positive team environments. Seeking to contribute strong communication and critical thinking skills to a dynamic organization.

Experience

Benefits Specialist

Alina Staffing – Minneapolis, MN

Sep 2022 – Jan 2025

Administered health, retirement, and leave benefits for employees.

Delivered clear guidance on benefits policies and compliance.

Led orientations and collaborated with HR on benefits strategy.

Assistant Store Manager

Casey’s – Minneapolis, MN

Dec 2021 – Jul 2022

Managed daily operations and inventory.

Trained staff and resolved customer concerns.

Supported promotional efforts to increase sales.

Lead Store Manager

ALDI Inc – Minneapolis, MN

Sep 2016 – Sep 2021

Supervised staff and ensured store compliance and safety.

Handled inventory, merchandising, and customer service.

Trained new hires and led team development.

Education

High School Diploma

Washington High School – Milwaukee, WI

Skills

Benefits administration & compliance

Customer service & conflict resolution

Staff training & supervision

Inventory & operations management

CRM software proficiency

Certifications

Customer Service Certification

First Aid & CPR (if applicable)

Contact this candidate