Customer Service Professional with 20 Years Experience
Resume:
Kizzy Thornton
Sanford, FL *****
************@*****.***
Professional Summary
I have worked as a CSR for about 20 years, I really enjoy helping others and learning new things I work well with others asy leadership skills are available.I am very organized and aspt well to change and authority. I look forward to learning and working with your company. Willing to relocate to: Florida - Florida - Sanford, FL Authorized to work in the US for any employer
Work Experience
Counselor
Boys and girls club-Sanford, FL
August 2021 to June 2025
• Supported adolescents in navigating challenges related to identity development, peer pressure management, and academic stress through individual counseling sessions CSR - Customer Service Representative
All Access Accounting is hiring agent-Orlando, FL
November 2023 to November 2024
• Successfully transitioned from in-office work to remote work, maintaining productivity and meeting all deadlines
• Demonstrated strong self-motivation and discipline while working remotely, consistently achieving or exceeding performance goals
• Effectively communicated with team members and managers through various remote communication tools (e.g., Slack, Zoom) to ensure seamless collaboration
• Managed time efficiently while working remotely, balancing multiple tasks and prioritizing responsibilities effectively
• Implemented strategies to maintain a healthy work-life balance while working remotely, resulting in increased job satisfaction and overall well-being
• Utilized project management software (e.g., Trello, Asana) to track progress on assigned tasks and projects while working remotely
• Collaborated with cross-functional teams remotely to achieve project milestones and deliverables within specified timelines
Csr
Boeing-Orlando, FL
September 2020 to August 2024
• Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
• Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
• Resolved XX% of customer issues on the first contact, exceeding departmental targets
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions to customers
• Participated in regular team meetings to share insights, discuss challenges, and collaborate on strategies for improving customer support operations
• Demonstrated strong product knowledge across multiple product lines in order to provide accurate information and recommendations to customers
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained over time
Education
High school diploma or GED
Bachelor's degree
High school
Skills
• Client workshop facilitation (10+ years)
• Face-to-face client meetings (10+ years)
• Writing skills
• Virtual client meetings (10+ years)
• Sales support
• Client feedback sessions (10+ years)
• Typing
• Phone etiquette
• Client email correspondence (10+ years)
• Word processing
• Account management
• Social media client interactions (10+ years)
• HIPAA
• Computer skills
• Customer support ticket management (10+ years)
• Research
• Sales
• Time management
• Client interaction via phone calls (10+ years)
Languages
• Multilingual
• Bilingual
• Spanish
• English
Certifications and Licenses
Driver's License
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