Customer Service Professional with Admin Experience

Teona Willis

Jonesboro, *****, GA (US)

*************@*****.***

404-***-****

Professional Summary

Looking forward to growing with a company that wants to invest in my many talents that I have. I am a strong and diligent worker and can work and learn in a fast-paced setting. I have a smile on my face and bring joy to those who are around me. I believe in going above and beyond for the customer to provide the highest standard of customer service. Experience

• Answer calls and assistance customers

• Troubleshoot

• Notate each call

• Escalating call to correct department

Customer service, Teleperformance . Augusta, GA

February. 2020 - Jul. 2025

• Vital signs of clients

• Helping with daily living activities

• Providing transportation for clients

• Light housekeeping

• Scheduling doctors' appointments

Personal Care Assistant, Mofazzal Suraiya LLC DBA Home Care Services. Jonesboro, GA

July. 2018 - August. 2019

• Scheduling meeting and appointments

• Payroll scheduling

• Trained

• disciplined

• and motivated staff to boost morale

• Insurance Verification

• Opening and closing the office

Office Management/ Medical assistant, Insurance

Verification.

September. 2015 - April. 2018

Customer Service

Team Work

Communicate

Community Management

Home Care

Skills

English

Languages

• Providing customer service through different

communication means

• Analyze complaints and provide a solution

• Assisting customers directly and indirectly

• Develop customer service programs to provide better service

• Document reports on customers

Customer Service Representative/ Cashier, Kroger.

Jonesboro, GA

April. 2015 - February. 2016

• Receive and sort mail and load it on delivery carts

• Distribute mail to appropriate recipients or departments

• Maintain record of incoming mail

• Ensure delivery of outgoing mail to courier or post office

• Provide support in picking and packing promotional material

Mailroom Clerk/ Receptionist, Community Management. Jonesboro, Ga

April. 2008 - August. 2013

Education

Diploma, Medical, 2015

Certifications

• Medical assistant

Contact this candidate