Dynamic Customer Service Specialist with CRM Expertise

Professional Summary

Skills

Experience

Cheyenne Brinkman

989-***-**** ****.*********@*******.*** Port Austin, MI 48467 Dynamic and results-driven friendly customer service representative that enjoys helping customers with complaints or questions and processes orders and forms. Accommodating and helpful team player with positive attitude and familiarity with CRM systems and practices. Conveys all pertinent facts to customers and establishes and builds solid relationships to boost ratings and secure loyalty.

• Script adherence • Inbound/outbound calling • Five9 CRM system proficiency

• Appointment setting • Customer service • Call center experience

• Complaint resolution Customer relationship management

(CRM)

• • Professional telephone demeanor

• Typing proficiency • Call center operations

Customer Service Representative July 2020 - July 2025 Dynamic Acquisitions CO., LLC, Port Austin, MI

• Upheld company policies while ensuring customer satisfaction in all interactions.

• Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication.

• Maintained customer records by updating account information in database.

• Utilized conflict resolution skills to handle difficult customer service scenarios gracefully.

• Engaged in continuous learning opportunities to stay informed on industry best practices.

• Enhanced customer loyalty by providing personalized service solutions. Wait Staff Member March 2015 - October 2015

Lefty's drive-in diner, Bay Port, Michigan

• Processed credit card transactions, gift cards, and cash payments.

• Trained new servers in company policies, guest service standards, and best practices.

• Assigned and arranged tables for large groups.

• Communicated professionally with customers, colleagues, and supervisors.

• Followed safety, sanitization and food handling guidelines.

• Explained details for new menu items and daily specials. Education

Language

• Helped keep dining room clean by pre-bussing tables and quickly handling spills. Crew Leader April 2011 - February 2013

Subway, Sebewaing, Michigan

• Encouraged professional development of team members through mentoring and training.

• Maintained equipment, ensuring operational efficiency and safety.

• Implemented safety standards, significantly reducing workplace accidents.

• Resolved conflicts within team, promoting positive work environment.

• Adapted strategies in response to unforeseen challenges, minimizing delays.

• Trained new crew members on job duties and company policies.

• Managed inventory supplies, reducing waste and optimizing usage. Diploma - Horizon's Alternative HiSD, Port Austin, MI Native

English

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