Customer-Service Leader with Electrical Ops Experience

Experience

Shift Manager

Royal Farms Inc. • Baltimore, MD

**/**** - *******

Oversee team members and their daily responsibilities, inventory, cashier, stocking, merchandise ordering Secretary

G.A.S Electrical Services • Baltimore, MD

12/2022 - 10/2025

Administer all clerical activities for the electrical service, including the formulation of contracts, bids, and proposals for the service.

Owner, Contractor, Electrical Technician

Electrician Physician • Greenbelt, MD

01/2018 - 11/2022

Installation: Install electrical systems, wiring, conduit, and components in new and existing buildings, following technical diagrams and safety codes.

Maintenance: Perform routine maintenance on electrical systems and equipment, which can include cleaning, inspecting, and replacing parts to ensure optimal performance. Troubleshooting and repair: Identify and fix problems in electrical systems and equipment. This often involves using specialized tools like multimeters and voltmeters to diagnose faults such as short circuits or faulty wiring. Testing: Conduct performance tests on circuits, motors, and other components to verify they are operating within specifications.

Support: Assist electrical engineers by inspecting designs and recommending improvements. They may also support other tradespeople on projects that involve electrical systems.Compliance: Ensure all work and equipment comply with state, local, and national building regulations and safety standards. Administrative Assistant

Gnessin and Waldman PC • Washington, DC

06/2000 - 12/2017

Oversee all front office administrative duties, manage monthly disbursements, provide assistance to visiting clients, handle incoming calls and forward them to the appropriate personnel, and take care of accounts receivable and payable. Skills

Customer service, Computer literacy, Guest services, Documentation review, Leadership, Time management, Communication skills, Food service, Restaurant experience Education

Behavioral Health

Alison Learning • Online Courses

10/2025

CERTIFICATIONS:

Signs of Substance Abuse; Controlled Subst. Mgmt. and Prescription; Supporting Individuals with Intellectual Disabilities Shanti Irby

************@*****.*** / 202-***-**** / Baltimore, MD and Mental Illness; Fundamentals of Domestic Violence and Abuse; Understanding and Depression Mgmt.; Dpl. in Effective Anxiety and Phobias Mgmt.; RSBA-1: Food Safety - Hygiene; Subst. Abuse Outreach; Anger Mgmt. and Conflict Resolution; Dpl. in Mental Health; Mental Health Studies: Suicide, Violent Behavior, Subst. Abuse; Drugs and Alcohol - Awareness and Prevention; HIPAA Compliance

Electrical Engineering

Brightwood College • Beltsville, MD

08/2014

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