Multifaceted Tech Support & Field Lead

Nicolas Michael Neering

+1-405-***-**** **********@*****.***

WORK EXPERIENCE

Technical Support Specialist, Just answer

January 2024 - Present

• Provided remote desktop support to troubleshoot and resolve client technical issues effectively.

• Diagnosed and resolved hardware issues to ensure optimal performance and reliability of systems.

• Investigated and resolved software problems, enhancing user experience and productivity.

• Delivered exceptional customer service by addressing inquiries and providing timely solutions.

• Managed user accounts, ensuring proper access levels and security protocols were maintained.

• Created and maintained technical documentation to streamline support processes and enhance knowledge sharing. Supervisor technician, Vivint Security

February 2022 - November 2025

• Executed successful system installations, ensuring seamless integration and functionality within the existing infrastructure.

• Resolved technical issues efficiently to minimize downtime and enhance user experience.

• Provided exceptional customer service by addressing inquiries and resolving concerns promptly and professionally.

• Facilitated training sessions for staff, enhancing their skills and knowledge in system usage and best practices.

• Led a team of professionals, fostering collaboration and driving performance to achieve departmental goals. Construction Subcontractor forman, A karen Black Company March 2018 - April 2022

• Led a diverse team to achieve project goals while fostering a collaborative and productive work environment.

• Coordinated project schedules to ensure timely completion of tasks and milestones.

• Ensured site safety compliance by implementing and monitoring regulatory standards and best practices.

• Negotiated contracts with vendors and partners to secure favorable terms and conditions for project execution. EDUCATION

CCSD

2014-2016

Technical certification

SKILLS

Blueprint Reading, Consumer Electronics Experience, It Project Management, Managing Crews, security systems experience

CERTIFICATION AND LICENSES

Alarm technician license 2025

CCTV license 2025

Locksmith license 2025

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