People-Oriented Crew Leader with Leadership Skills

LAILA MICHEAUX

Houston, TX

*************@*****.*** 281-***-****

PROFESSIONAL SUMMARY

Customer-focused Crew Leader with experience in fast-paced food service and retail environments. Skilled in team leadership, training, cash handling, and customer service. Currently pursuing a Bachelor’s degree in Business Management with a strong interest in operations and leadership roles.

WORK EXPERIENCE

Crew Leader / Customer Service – Little Caesars, Houston, TX (Oct 2025 – Present) Lead and support team members during shifts, assist with opening and closing duties, train new employees, operate POS systems, and maintain food safety and cleanliness standards. Retail Sales Associate / Customer Service – Bath & Body Works, Houston, TX (May 2023 – Oct 2025)

Delivered excellent customer service, supported inventory and stocking, and assisted with training new associates.

Cashier / Customer Service – Great American Cookies, Houston, TX (Jun 2022 – Aug 2022) Processed transactions accurately, provided fast service, and followed food safety guidelines. EDUCATION

Bachelor of Business Management (In Progress) – University of Houston–Downtown (Aug 2025 – Present)

Associate of Arts in Liberal Arts – Blinn College (Aug 2022 – Jun 2025) SKILLS

Leadership, Customer Service, POS Systems, Cash Handling, Training, Conflict Resolution, Food Safety, Time Management