Senior IT Infrastructure & Continuity Leader

William Lewis 214-***-**** cell *******.*******.*****@*****.*** LinkedIn Profile

Senior IT Infrastructure & Business Continuity Leader

Protecting Mission-Critical Systems Driving Operational Excellence Delivering Results

Transformational Senior IT Leader with 20+ years of enterprise infrastructure experience and proven track record delivering $150M+ budget management, 30% operational cost reductions, and 99.9% uptime for mission-critical systems. Expert in architecting business continuity solutions for Fortune 500 organizations, leading cloud migration initiatives across AWS and Azure, and directing global cross-functional teams of 50+ consultants. Combines deep technical expertise in Windows Server, Active Directory, VMware, and Citrix with strategic vision to align technology investments with business objectives in regulated, compliance-driven environments.

Core Expertise

Enterprise Infrastructure & Operations: Windows Server Architecture - Active Directory & DNS Design - Data Center Operations - VMware & Citrix Virtualization - Hyper-V Migration - Infrastructure Optimization - Capacity Planning - Performance Tuning - Configuration Management - Asset Lifecycle Management

Business Continuity & Disaster Recovery: RTO/RPO Strategy Development - DR Testing & Validation - Business Impact Analysis - Recovery Lifecycle Governance - Dependency Mapping - Risk Integration - Incident Command - Problem Management - ITSM/ServiceNow

Cloud & Digital Transformation: AWS & Azure Cloud Migration - Hybrid Cloud Architecture - Cloud Roadmap Development - Process Automation - Digital Transformation Leadership - IT Roadmap Development - Technology Investment Analysis - Systems Integration

Cybersecurity, Risk & Compliance: Security Architecture Review - Vulnerability Management - Audit Remediation - Policy Development - Third-Party Risk Assessment - Threat Analysis - Incident Response - Risk Assessment - Security Compliance - NIST - ISO 9001:2015 - SOC - PCI DSS - FedRAMP - HIPAA - IRAP - ITIL - SSAE21

Leadership & Governance: Global Team Leadership (50+ Consultants) - $150M Budget Management - Program Delivery & SDLC - Vendor Negotiations - C-Suite Communication - Board-Level Reporting - Strategic Planning - Business Case Development - ROI Analysis

M&A & Integration: IT Due Diligence - Infrastructure Consolidation - Migration Planning - Change Management - Organizational Restructuring - Data Center Consolidation

Stakeholder & Client Management: Enterprise Client Relations - Escalation Management - SLA Negotiation - Customer Success - Technical Pre-Sales Support - Executive Presentations

Team Development & Culture: Offshore Team Management - Technical Mentorship - Performance Coaching - Succession Planning - Cross-Functional Collaboration - Distributed Team Leadership

Professional Achievements

30% Reduction in Operational Expenses - Optimized support models, integrated offshore resources, and executed strategic vendor negotiations, saving millions annually

$150M Annual Budget Oversight - Directed enterprise IT budget, including forecasting, procurement, vendor negotiations, and executive-level financial reporting

50+ Global Consultants Led - Built and directed high-performing teams across 5 data centers supporting Enterprise AD, Windows servers, and cloud services

99.9% System Uptime Achieved - Implemented KPIs, SLAs, and performance metrics driving exceptional service quality and operational efficiency

Enterprise DR Program Delivery - Designed and executed rigorous disaster recovery testing, validating BCP/DR playbooks, and ensuring critical services met SLAs

Executive Career Progression

Sungard AS / 11:11 Systems Dallas, TX June 2014 - July 2025

Senior Enterprise Solutions Manager

Drove enterprise-wide Business Continuity and Disaster Recovery strategy for Fortune 500 clients, owning full accountability for service availability, SLA performance, and mission-critical system resilience across hybrid cloud environments

Architected and standardized enterprise platform solutions spanning Windows Server, Active Directory, DNS, Citrix, and VMware, establishing governance frameworks that maximized uptime and eliminated single points of failure

Directed complex cloud migration and data center transformation initiatives, partnering with C-suite stakeholders to align infrastructure investments with long-term business continuity objectives

Senior Enterprise Solutions Manager (continued)

Established RTO/RPO benchmarks through rigorous Business Impact Analysis, ensuring recovery capabilities met contractual SLAs and regulatory compliance requirements across all service tiers

Served as executive-facing Subject Matter Expert for high-stakes client audits, consistently validating data protection posture and security controls to retain enterprise accounts and strengthen client partnerships

Spearheaded continuous improvement initiatives across BCM and Incident Management functions, leveraging Root Cause Analysis to reduce recovery times and strengthen operational resilience systematically

Led end-to-end disaster recovery operations encompassing solution architecture, client onboarding, test execution, and recovery lifecycle governance.

Recognized with Sungard's highest technical distinction for achieving the most successful enterprise disaster recovery test executions within a 12-month period.

Sustained an unbroken 100% disaster recovery test success rate across an 11-year tenure, with no failed test executions recorded throughout the entire period.

Symphony Teleca Plano, TX July 2013 - April 2014

Director of Program Management

Owned end-to-end delivery of enterprise IT programs across infrastructure, applications, networking, and security, translating executive business requirements into scalable technical solutions aligned with corporate strategy

Accelerated deployment velocity by engineering automation frameworks for VMware and Citrix provisioning, reducing server build times and increasing infrastructure agility

Built project governance structure and SDLC standards for multi-project portfolios, ensuring consistent resource optimization, budget adherence, and quality benchmarks across concurrent initiatives

CGI Remote June 2008 - July 2013

Director of Wintel, Enterprise AD & Virtualization - Production Engineering & Operations

Achieved 30% reduction in operational expenses by reengineering support models, strategically integrating offshore capabilities, and renegotiating vendor contracts to maximize cost efficiency without compromising service levels

Commanded global operations spanning 50+ consultants across 5 enterprise data centers, driving performance accountability for Active Directory, Windows Server, virtualization, and cloud services delivery

Controlled $150M annual technology budget with full P&L accountability, delivering executive-level forecasting, procurement strategy, vendor management, and financial reporting to senior leadership

Established enterprise cybersecurity policies and risk management frameworks, leading vulnerability assessments, and ensuring continuous regulatory compliance across all operational domains

Instituted KPI-driven performance culture with formalized SLAs, incident metrics, and service quality dashboards, transforming operational visibility and enabling data-driven decision making

Additional Experience

Crow Holdings Sr. Consultant Feb 2008 - June 2008

Countrywide Sr. Account Executive / TM June 2006 - Feb 2008

Central Security Life Insurance Co. Sr. Network Consultant / Administrator June 2002 - March 2007

Stream International Network Administrator / Data Center Manager Oct 1996 - Sep 2002

Education & Certifications

Associate of Science, Computer Science Collin College

AWS Solutions Architect - Associate Amazon Web Services

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