Remote-Ready Patient Services Specialist with Flexible Schedule

Shiron Davis

**** *. ***** ******, *********, Maryland 21216

Phone: 443-***-****

EXPERIENCE Advanced Radiology 01/2020-01/2022 Baltimore, MD // Patient Services Representative

Answering patient inquiries and scheduling appointments

Verifying patient insurance coverage and collecting co-payments

Maintaining electronic medical records

Communicating with medical staff to ensure proper patient care

Handling patient complaints and concerns in a professional manner

Welcoming patients, recording detailed medical histories, and scheduling appointments

Managing communication between patients, their family members, and the medical team

Providing excellent customer service, greeting and registering patients, verifying insurance coverage, scheduling appointments, and collecting payments.

Chase Brexton Health Care 07/2016-01/2020

Baltimore, MD // Medical Receptionist

Answering multi-lined phone system, entering prescription refills into EMR

Checking patients in and out, obtaining authorization for procedures

Collecting copays, scanning documents into EMR, requesting medical records

Maintain providers schedules

Maintain accurate records of important clients

Answer basic questions from clients and prospects about company services.

Sell company services to in-bound callers when needed.

Make calls to clients to collect past due amounts.

Prepare client mailings and perform other administrative tasks.

Manage on-hold clients as directed.

Processing payments.

Other duties as assigned by management.

Seton Medical Group 08/2014-07/2016

Baltimore, MD // Patient Service Representative

Greet patients and visitors, check them in/out, and obtain documents as needed

Collect co-pays, current and past due balances.

Schedule appointments in Athena EMR system.

Maintain doctors’ schedules on a daily basis

Contact insurance companies to verify eligibility and obtain authorization for office procedures

Perform scanning, barcoding of documents daily

SKILLS

Detail oriented professional offering a strong combination of Management

Payroll, AP/AR, Data Entry, scheduling, collections, billing, posting of payments

I am passionate about delivering exceptional customer service

Strong written, verbal, and interpersonal skills for effective communication

Well organized and able to accomplish a variety of tasks.

Detail-oriented and comfortable in fast-paced situations.

Education

Certificate in Medical Assistant - Medix School - Towson, MD 2010

High School Diploma - Southwestern High School - Baltimore, MD 1994

References

Provided upon request

Contact this candidate