Registered Receptionist and Admin Support Specialist
Resume:
Tammy Murdock
Lumberton, NC *****
*************@*****.***
Professional Summary
Detail-oriented with 10+ years experience in customer service, healthcare, inventory control, data entry and administrative support. Skilled in HIPAA compliance, appointment scheduling, patient service, and multi-line phone systems. Adept at handling inquiries, maintaining records, and providing compassionate support. Seeking a Registration Receptionist role to leverage strong organizational and interpersonal skills in a healthcare setting
Willing to relocate to: St. Pauls Township, NC - Lumberton, NC - Chapel Hill, NC Work Experience
Owner and Operator
Taylor Maid
June 2004 to Present
* Delivered high-quality housekeeping services with strong attention to detail
* Managed appointment scheduling and maintained accurate service records
* Communicated effectively with clients to address service requests
* Handled customer inquiries and concerns
In Home Aide/Office
CRSS Home Health-Fayetteville, NC
March 2020 to February 2023
* Assisted patients with daily living activities and mobility
* Monitored patient health and reported changes to healthcare staff
* Maintained accurate records and followed HIPAA guidelines
* Provided compassionate support to patients and families Office Manager/Customer Service Representative
Fuquay Business Center-Fuquay-Varina, NC
May 2001 to September 2003
* Provided customer service for business clients and walk-ins
* Created business cards and flyers using office equipment
* Managed binding, copying, and general business support tasks Sales/Inventory Control
McLambs Auto-Fuquay-Varina, NC
August 1994 to February 1998
• Built strong rapport with clients through regular communication channels including phone calls, emails, meetings etc
• Cultivated relationships with key decision-makers at target companies resulting into successful partnerships worth $XX annually
• Utilized social media platforms such as LinkedIn to prospect for new leads and engage with potential customers
Data Entry Clerk
Key Data-Beckley, WV
July 1992 to September 1993
* Entered and updated data accurately into company systems
* Maintained organized records and files
* Assisted with clerical duties to support office operations Education
Business Marketing (Trade school)
Raleigh County Vocational School-Beckley, WV
September 1989 to June 1991
Upper secondary education
High school diploma or GED
Skills
• Hotel experience
• Food preparation
• Phone inquiries
• Correspondence management
• Retail sales
• Automotive parts and accessories knowledge
• Individual consumer customer service
• Assistance experience within healthcare industry
• Patient interaction
• Microsoft Outlook
• Sales experience within healthcare
• Microsoft Office
• Time management
• Patient personal care assistance
• Mobile devices
• Research
• Multi-line phone systems
• Computer literacy
• Numeracy
• Customer relationship building
• Mobility assistance
• Writing skills
• Ability to follow instructions
• Sales
• Task prioritization
• Customer communication
• Meal assistance
• Administrative experience - Administrative experience (3-5 years)
• Customer service
• Restaurant experience
• Direct patient care
• Schedule management
• Credit card payment processing
• Filing
• Office experience
• Phone etiquette
• Typing
• Patient service
• Keyboarding
• Working with geriatric patients
• Hospitality
• Sales strategy
• Meal preparation
• Residential cleaning
• Greeting customers
• Office management
• Processing cash transactions
• Interpersonal skills
• Private practice experience
• Organizational skills
• Retail sales transactions
• Marketing
• Cash handling
• Sales transaction processing
• Caregiving
• Dealership experience
• Social media platforms
• Home care
• Record keeping
• POS
• Geriatrics
• Order assistance
• Skin care
• Search engines
• Electronic health records (EHR) management
• Host/hostess experience
• First aid
• Dressing assistance
• HIPAA
• Climbing
• Online automotive sales
• Clerical experience
• Medical terminology
• Handling customer inquiries
• Providing product information
• Sales negotiation
• Client communication
• Customer complaint resolution
• Customer returns handling
• Negotiation
• Phone customer support
• Front desk
• Receptionist experience within retail industry
• Patient monitoring
• POS systems
• Microsoft Excel
• Managing patient records
• Janitorial experience
• Client interaction via phone calls
• Client inquiry handling
• Customer inquiry handling
• Relationship management
• Computer operation
• Personal grooming assistance
• Cashiering
• Pallet jack
• Computer skills
• Medical administrative support
• Senior care
• Customer support
• Medical office experience
• Guest services
• Teamwork
• Confidential information handling
• Appointment scheduling
• Meeting or exceeding sales goals
• Data entry
• Laundry folding
• Decision making
• Scanning
• Medical scheduling
• Client relationship development
• Attention to detail
• OSHA (regulatory compliance area)
• Food safety management
• Assisting with ADLs
• Problem-solving in high-pressure situations
• Photocopying
Languages
• English
Certifications and Licenses
Driver's License
Present
CPR Certification
Present
Additional Information
Experience in data entry, some knowledge of medical terminology and experience in the medical field. I currently volunteer at my local hospital
UNC Southeastern!
I also work part time with ScanScape
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