Administrative Professional with Strong Customer Service
Resume:
Claudine Maglori
727-***-**** (C)
************@*****.***
Skills: ● Microsoft Office ●Microsoft Word
●PowerPoint ●Excel
●Excellent Communication ●Quick Learner
●Dependent/Reliable ●Internet
●Typing 50 wpm ●QuickBooks
●Team player ●Heavy phone volume handling
● Microsoft Outlook ●Email
●Preparing documents/letters ●Excellent Customer Service Skills
EXPERIENCE:
2018-Present Air Culinaire
Guest Service Manager
Responsibilities
•Managing VIP clients, sports teams, political staff
•Heavy phone work
•Scheduling
•Data Entry
•Invoicing and Billing
•Customer Service for in flight catering, Domestic and International.
2014-2018 Vintage Caterers LLC, Point Pleasant, NJ/Florida
Account Representative – Remote work
Responsibilities
• Managing VIP clients
•Catering all over the country for VIP clients, sports teams and military
•Heavy phone work
•Scheduling
•Data Entry
•Invoicing and Billing
•Liaison between clients, private jet team and caterers
2011- 2014 Riviera Executive Center, Property Management, Lakewood, NJ
Office Administrator
Responsibilities:
•Answering multiple phone lines, heavy volume
•Handle rents for tenants who rent in the building (40 tenants), as well as tenants who rent properties
•Typing, maintain tenant information
•QuickBooks, checks, printing reports, bookkeeping
•Customer service for new and or prospective tenants
•Complaints for the building
•Maintain a pleasant, professional working environment
2010-2011 Abilities in Action - Pediatric Physical Therapy, Ocean Port, NJ
Office Administrator
Responsibilities:
•Answering heavy phone volume calls.
•Check Patients in/Collect Copay/Register.
•Verify New Patient Insurance.
•Scan Checks/Credits Cards Daily.
•Update Claims Folder Notes.
•EZ File Claims to BC/BS.
•Verify Appointments (current/upcoming)
•Update Supplies
•Clean up/Sanitize (Daily)
2004-2010 OPCMIA Local 29, Jersey City, NJ
Office Administrator
Responsibilities:
•Answering heavy phone volume calls.
•Responsible for filing all documents.
•Typing all documents and reports.
•Responsible for all insurance claims and contacts.
•Maintain all member records and dues.
•Responsible for Accounts Payable and Receivable.
•Maintaining daily interaction with all company lawyers and accountants.
•Arrange and prepare all company meetings and events; such as, luncheons.
•Preparing all payroll accounts and reports.
2000-2004 Strulowitz and Gargiulo Physical Therapy, Jersey City, NJ
Front Desk Administrator
Responsibilities:
•Answering heavy volume of phone inquiries.
•Scheduling appointments for patients.
•Maintaining patient files and information in the system.
•Calling doctors to request referrals and prescriptions for patient treatment.
•Maintaining a close working environment with the physical therapists, doctors, and insurance department.
•Calling patients to remind them of their appointments or reschedule them when they cancel or not show.
•Responsible for keeping all physical therapists’ treatment notes up to date and completed.
•Responsible for collecting all co-pays or payments from patients.
•Printing all schedules for each therapist.
•Signing all patients in at arrival and accommodating their needs.
•Preparing new patient charts, making copies of all their required information; such as, insurance cards, referrals, and prescriptions.
1998-2000 Deloitte Consulting, Jersey City, NJ
Administrative Assistant
Responsibilities:
•Answering and screening all phone inquiries.
•Responsible for filing and maintaining all customer documents.
•Preparing and typing all necessary documents/reports.
•Making all travel arrangements.
•Coordinating and arranging plans for all meetings/conference.
•Preparing all invoices for accounts receivable.
•Assist all co-workers with their duties.
•Preparing correspondences, spreadsheets, and presentations.
•Proof reading aforementioned documents for grammar and spelling accuracy.
EDUCATION: Saint Dominic Academy, Jersey City, NJ
1986 Graduated High School Diploma
REFERENCES FURNISHED UPON REQUEST
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